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@hemantmistry
Senior Program/Project Manager specializing in Salesforce, FinTech, and complex CRM/ERP transformations.
I am a Senior Program and Project Manager with over 12 years' experience delivering Salesforce, CRM, ERP and FinTech implementations across enterprise and regulated environments. I drive cross-functional teams, manage stakeholder engagement at executive levels, and simplify technical detail to produce on-time, on-budget outcomes for clients including Fortune 500 accounts.
My background includes leading multi-cloud Salesforce implementations, large-scale data migrations, regulatory change programs and M&A integrations. I combine Agile and traditional delivery approaches, strong risk and vendor management, and proven success in accelerating time-to-value while improving data quality and compliance.
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Work history, roles, and key accomplishments
Elevate Consulting
Apr 2023 - Present (2 years 7 months)
Senior consultant managing multi-cloud Salesforce implementations (Sales, Service, Experience Clouds) and SaaS migrations, leading global cross-functional teams to accelerate time-to-value and improve data quality during legacy CRM decommissions.
VML MAP
Dec 2023 - Oct 2024 (10 months)
Led end-to-end Salesforce Financial/Revenue Cloud and data migrations for large accounts (Ford, Coca-Cola), coordinating integrations, compliance modelling and regulatory workflow development to improve risk management and project delivery.
Arc'teryx
Apr 2023 - Jul 2023 (3 months)
Managed Salesforce Data and Marketing Cloud migration engagements, creating project plans, coordinating internal integrations and optimizing Marketing Cloud automations to improve campaign efficiency and stakeholder alignment.
Program/project manager across Marketplace Strategy & Operations and Treasury Finance Operations, delivering CPQ/Revenue Cloud and CRM integrations, managing complex cross-functional programs and M&A technology integrations to ensure on-time, on-budget delivery.
Veer Corp Consulting
Feb 2015 - Oct 2019 (4 years 8 months)
Led global CRM/ERP implementation (Microsoft Dynamics 365/Infor M3) for CPG client with a $10M budget, managing vendor risk, resource planning and MI reporting to support a successful go-live.
Barclays Bank
Developed Operational and Enterprise Risk Management frameworks including RCSA and KRI reporting, focusing on PSD2/payments, AML and BCBS239 data requirements to strengthen controls and regulatory compliance.
Rolls-Royce
Managed major IT transformation and CRM/ERP implementations in aerospace with a >$17M budget, leading engineering teams, implementing risk frameworks, and delivering financial reporting including Earned Value Analysis to boards and regulators.
Deutsche Bank
Delivered legal risk management projects within 3LoD, managing a team of project managers and analysts, developing MI packs for regulators and updating business cases for LRM, AML and CAB initiatives.
Degrees, certifications, and relevant coursework
Prince2 Certification, Project Management
2011 - 2011
Obtained Prince2 Project Management certification to formalize project management methodology and practices.
Bachelor of Arts (Honours), Marketing
2004 - 2007
Completed a BA (Hons) in Marketing, covering core marketing principles and strategic marketing practices.
Software and tools used professionally
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