Open to opportunities

Allison Hoshia

@allisonhoshia

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Resourceful leader with expertise in client success and relationship management.

United States

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What I'm looking for

I seek a role that fosters collaboration and innovation, allowing me to drive client success and operational efficiency.

I am a resourceful and results-driven professional with extensive expertise in client success, relationship management, and strategic planning. My career has been marked by a commitment to enhancing client satisfaction through innovative solutions and data-driven insights. I have successfully led cross-functional teams and optimized workflows to achieve measurable outcomes, ensuring that client needs are met with precision and impact.

In my most recent role as Vice President of Client Services at DonorBase/Data Axle, I guided the integration of client service protocols during a significant acquisition, ensuring a seamless transition while maintaining high service standards. My efforts in developing comprehensive training materials and collaborating with sales teams have resulted in increased revenue and improved client retention. I am dedicated to continuous improvement and driving business objectives that align with client success.

Throughout my career, I have consistently demonstrated my ability to analyze client demographics and produce data-driven reports that identify sales opportunities. My experience spans various roles, from Senior Account Executive to Account Executive, where I have honed my skills in managing client relationships and optimizing project workflows. I am passionate about leveraging my expertise to contribute to organizational success and foster strong client partnerships.

Experience

Work history, roles, and key accomplishments

Vice President of Client Services

DonorBase/Data Axle

Sep 2021 - Oct 2023 (2 years 1 month)

Guided the integration of client service protocols during the acquisition by Data Axle, ensuring a seamless transition. Developed training materials and collaborated with the Sales Team to enhance client segmentation strategies, resulting in increased revenue and improved client retention.

Client Servicing

Vice President of Client Services

DonorBase/Lake Group Media

Jan 2016 - Sep 2021 (5 years 8 months)

Led post-sale client engagement initiatives, achieving high client satisfaction through streamlined policies. Standardized workflows and implemented centralized billing logs to enhance project visibility and reduce errors.

Senior Account Executive

DonorBase/Lake Group Media

Jan 2011 - Jan 2016 (5 years)

Collaborated with nonprofits to enhance donor engagement and developed a robust donor data management system. Drove list rental sales initiatives, contributing to increased revenue and market expansion.

Account Executive

DonorBase/Lake Group Media

Dec 2007 - Jan 2011 (3 years 1 month)

Managed external list rentals and analyzed client needs to recommend lists that enhanced outreach. Streamlined order processing and served as the primary point of contact post-sale, maintaining strong client relationships.

Media Marketing Assistant

Lake Group Media

May 2007 - Dec 2007 (7 months)

Reviewed mail campaign results and assessed donor list performance to identify high-performing segments. Implemented optimizations to improve campaign ROI.

Executive Assistant

LuckyChick Inc.

Jul 2005 - Apr 2007 (1 year 9 months)

Provided administrative support to executives, managing schedules and communications. Assisted in project coordination and documentation.

Microsoft Office Google Suite

Manager/Assistant Buyer

Annabella, Inc.

May 2004 - Jul 2005 (1 year 2 months)

Managed purchasing and inventory for the showroom, ensuring optimal stock levels and vendor relationships. Assisted in sales strategies and customer service.

Showroom Coordinator

Stephen & Company

Dec 2003 - May 2004 (5 months)

Coordinated showroom activities and assisted in client interactions, ensuring a positive experience. Managed inventory displays and promotional materials.

Client Management