Alexandra Thompson
@alexandrathompson
Experienced client services leader driving business outcomes through strategic operations.
What I'm looking for
As an accomplished client services leader, I have a proven track record of enhancing business outcomes through effective team leadership and customer experience optimization. My expertise lies in luxury real estate, where I have successfully overseen multi-million-dollar listings and implemented operational improvements that drive repeat business and elevate client satisfaction. Currently, as the Director of Client Services at Jubilee Stables & Valentine Farm, I spearhead strategic initiatives that have increased annual revenue by 53%, surpassing industry benchmarks.
My background includes managing a high-performing team, where I focus on employee development and fostering a supportive work environment. I have a knack for tailoring bespoke services to meet the exacting standards of our clients, resulting in a significant increase in repeat business. Additionally, my experience as a Telluride Listing Coordinator allowed me to oversee over 60 luxury listings, significantly boosting market presence and attracting premium buyers through meticulously planned events and streamlined transaction processes.
Experience
Work history, roles, and key accomplishments
Director of Client Services
Jubilee Stables & Valentine Farm
Jan 2022 - Present (3 years 5 months)
As Director of Client Services, I spearheaded strategic initiatives that increased annual revenue by 53%. I managed a high-performing team, focusing on employee development and client engagement, while negotiating with vendors to reduce costs and enhance service quality.
Telluride Listing Coordinator
Telluride Sotheby’s International Realty
Jun 2020 - Jan 2022 (1 year 7 months)
Managed over 60 luxury listings valued at over $128 million, coordinated exclusive events for open houses, and ensured compliance in transactions. Assisted with content creation for luxury property magazines, enhancing market presence.
Broker & Administrative Assistant
Real Estate Associates of Telluride
Jun 2017 - Jun 2020 (2 years 11 months)
Oversaw contract preparation and document management, ensuring compliance and efficient closings. Assisted in property showings and managed office operations to enhance productivity and client service.
Education
Degrees, certifications, and relevant coursework
Salve Regina University
Bachelor of Science, Business Administration
2014 - 2018
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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