Colleen Gilrain

I am a strategic, results-driven leader with over 25 years of experience in advertising, client success, SaaS, recruitment marketing, event planning, and employer branding. I have a proven track record of driving revenue growth, managing multi-million-dollar budgets, and leading high-performing cross-functional teams.

In my current role as a Client Success Executive, I cultivate long-term client relationships, promote and implement SaaS solutions, secure contract renewals, and identify upsell opportunities to increase client value and retention. Previously, as Director of Strategy & Client Services, I directed strategic planning for advertising budgets, sold and implemented SaaS products, collaborated across creative and account teams, and supported successful new business development.

I combine digital media proficiency (social platforms, Google Analytics, SEO) with strong event planning and interpersonal skills, and I bring creativity, adaptability, and high emotional intelligence to client-facing leadership roles.