Allison Dorris

Performed clerical duties, providing information and assisting customers with educator licensure, GED, fingerprinting, and bus training services. Managed all aspects of bus driver training, including scheduling, and supported educators in using the ELIS system, issuing substitute teacher authorizations, and processing work permits.

Managed high volumes of incoming calls, generating sales leads and assessing customer needs to ensure satisfaction. Built strong customer relationships, provided accurate information, and consistently met personal and team sales targets and call handling quotas. Handled customer complaints, provided solutions, and maintained detailed records of all customer interactions.

Provided exceptional customer service by greeting donors, answering phones, and ensuring donor and team safety. Managed medical history records, screened donors, took vital signs, and utilized the Donor Information System for accurate record-keeping and compensation coordination. Identified operational improvements, initiated process changes, and collaborated within a fast-paced team environment.

Answered telephones, relayed practice information, and routed clinical and emergency calls to appropriate staff. Registered new and returning patients, verified demographics, and maintained confidentiality of patient information. Performed essential office duties including mail distribution, email management, faxing, insurance verification, and collecting patient payments.

Delivered efficient and quality customer service through patient check-in, registration, scheduling, and exam preparation. Utilized the EPIC system for appointment scheduling and accurately collected co-pays and various payments. Managed multiple phone lines, screened calls, took detailed messages, and maintained patient charts and filing systems.

Greeted and registered patients, efficiently triaged phone calls, and processed patient payments. Verified insurance, collected co-pays, and informed patients about self-pay options. Performed essential front desk responsibilities including printing, scanning, and faxing reports.

Completed high school education at Joliet Township West High School. Acquired foundational knowledge and skills across various subjects.