ALL E Haider
@allehaider
Senior Technical Support Engineer and WordPress developer with six years' IT and freelancing experience.
PakistanWhat I'm looking for
I am a diligent Senior Technical Support Engineer and WordPress developer with six years of experience in the IT sector and extensive freelancing on Upwork and Fiverr.
At Elegant Themes I provided help on themes, plugins and Divi builder, handled escalated inboxes, produced screenshots and video casts, and resolved complex issues.
As Senior WordPress Developer at Visivo I led custom theme and plugin development, implemented WooCommerce solutions, optimized site performance and SEO, and mentored junior developers.
I deliver customer-focused technical support, troubleshoot CSS/HTML/jQuery issues, and seek a challenging role where I can expand my skills and contribute to a reputable organization.
Experience
Work history, roles, and key accomplishments
Senior Technical Support Engineer
Elegant Themes
Jul 2019 - Jan 2025 (5 years 6 months)
Provided technical support for themes and plugins (Divi), resolved escalated issues including debugging CSS/HTML/jQuery and compatibility problems, and delivered screenshots/videos to guide customers, improving resolution efficiency.
Delivered freelance WordPress development and technical support for clients including large sites, resolving plugin/theme conflicts and customizations to meet client requirements.
Senior WordPress Developer
Visivo
Jul 2016 - Jul 2019 (3 years)
Led design, development, and deployment of custom WordPress themes and WooCommerce solutions, doubled site performance through optimization and mentored junior developers to improve code quality.
Education
Degrees, certifications, and relevant coursework
Dr. A.Q. Khan Institute of Computer Sciences and Information Technology
Bachelor of Science, Information Technology
2011 - 2015
Grade: 2.47/4.00
Completed a Bachelor of Science in Information Technology with a 2.47/4.00 CGPA from 2011 to 2015.
KRL Model College, P.O Sumbalgah Kahuta
Higher Secondary Certificate, Pre-University / Higher Secondary
2009 - 2011
Grade: B (735/1100)
Completed Higher Secondary School Certificate (H.S.S.C) with grade B (735/1100).
KRL Model College, P.O Sumbalgah Kahuta
Secondary School Certificate, Secondary Education
2008 - 2009
Grade: B (529/850)
Completed Secondary School Certificate (S.S.C) with grade B (529/850).
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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