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Umair Khan

@theumair07

WordPress & SaaS support specialist. 5+ yrs building and troubleshooting sites. Ex-Automattic. PHP, debugging, hosting, Zendesk.

Pakistan

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What I'm looking for

I'm looking for a remote technical or customer support role in the WordPress or SaaS space, where I can use my 5+ years of WordPress experience and 2+ years in technical support. I work well in ticket-based, shift-covered support teams and enjoy debugging complex site, plugin, and hosting issues. Open to part-time or full-time.

WordPress support engineer and developer with 5+ years building responsive, high-performance sites and 2+ years in technical support.

Most recently at Automattic, I resolved 25+ complex WordPress and hosting tickets daily while maintaining an 85% satisfaction rate, and worked with cross-functional teams to fix platform-level bugs. Before that I built and maintained 50+ WordPress sites at an agency, where I improved one site's PageSpeed score from 34 to 85 through caching, image optimization, and clean code.

I work comfortably across PHP, MySQL, HTML/CSS, REST APIs, and the full WordPress stack — themes, plugins, hooks, and filters — plus Elementor, Gutenberg, and Bricks. I'm just as comfortable in a Zendesk queue as I am debugging a broken plugin or migrating a site.

As a Top Rated, 100% Job Success developer on Upwork, I've delivered for global clients on time and on budget. I care about clear communication, calm problem-solving, and leaving customers better than I found them.

Experience

Work history, roles, and key accomplishments

Current

Top Rated WordPress Developer

Current

Upwork

Jan 2020 - Present (6 years 6 months)

Delivered WordPress projects for global clients with a Top Rated status and a 100% Job Success Score on Upwork. Built and customized themes and plugins, implemented SEO best practices, and optimized site performance while maintaining a 5-star client satisfaction rating.

WordPress Theme Customization Plugin Development SEO Site Performance Optimization

Technical Support Engineer

Automattic

Jan 2024 - Jan 2025 (1 year)

Resolved 25+ complex WordPress and hosting tickets daily, maintaining an 85% customer satisfaction rate. Diagnosed and fixed platform-level bugs and performance issues in collaboration with cross-functional engineering teams.

WordPress Web Hosting Support Customer Support Troubleshooting Debugging Performance Tuning Cross Functional Collaboration Product Feedback Analysis

WordPress Developer

Coding Souls Pvt Ltd

Jan 2022 - Jan 2024 (2 years)

Developed and maintained 50+ responsive WordPress websites, improving performance and user experience. Increased PageSpeed scores from 34 to 85 using caching, image optimization, and clean code while customizing themes and plugins for project requirements.