Open to opportunities

Aizaz Awan

@aizazawan

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I’m a WordPress premium theme designer/developer who solves complex issues and delivers exceptional customer support.

Pakistan

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What I'm looking for

I’m looking for a committed team where I can leverage WordPress theme customization and technical support to troubleshoot quickly, deliver excellence, and build lasting client relationships through clear documentation and helpful learning materials.

I’m a proficient WordPress premium websites designer/developer with a proven record of accomplishment creating robust CMS websites. I customize WP Themes and Plugins to attract and engage clients effectively, with a strong focus on technical excellence and customer satisfaction.

At P-Themes (formerly SmartWave Themes Co, LTD), I’ve served as a Developer & Technical/Customer Support Happiness Engineer since Mar. 2018. I diagnose and resolve intricate WordPress issues, assist customers with theme/template usage, and collaborate with WordPress development teams using Agile Methodology—while authoring comprehensive theme documentation and support articles.

I also support and develop across multiple ThemeForest theme ecosystems, including FaveThemes and XTEMOS. Through Freshdesk, Zendex, and Tiskey, I’ve managed large volumes of requests—over 500,000 tickets at P-Themes and 50,000+ and 30,000+ tickets across FaveThemes and XTEMOS—ensuring timely, satisfactory resolutions.

I bring troubleshooting, problem-solving, and client communication into every engagement, including producing setup/customization videos to empower users. My background in software engineering, web development technologies, and QA strengthens how I approach reliable, maintainable WordPress outcomes.

Experience

Work history, roles, and key accomplishments

Current

WordPress Support Engineer

Current

XTEMOS

Oct 2019 - Present (6 years 7 months)

Provided technical and customer support for the WoodMart WordPress theme, addressing complex issues to ensure optimal functionality. Helped resolve 30,000+ support tickets and worked with Agile development teams to troubleshoot and remediate WordPress challenges.

WordPress Theme Support Technical Troubleshooting WordPress Ecosystem Support Agile Development Theme Installation Guidance Technical Customer Service Client Enablement

Current

WordPress Support Engineer

Current

FaveThemes

Jun 2018 - Present (7 years 11 months)

Delivered technical and customer support for Houzez and Homey WordPress themes, guiding users to maximize theme/template usage. Resolved 50,000+ tickets in Tiskey while collaborating with Agile-based WordPress development teams to identify and fix issues.

WordPress Theme Support Theme Template Guidance Tiskey Support System Agile Methodology Technical Customer Service WordPress Ecosystem Support

Current

WordPress Support Engineer

Current

P-Themes

Mar 2018 - Present (8 years 2 months)

Provided technical and customer support for multiple ThemeForest WordPress themes, diagnosing and resolving intricate WordPress issues. Managed 500,000+ support tickets via Freshdesk and Zendex and authored theme documentation and setup videos to improve client success.

Theme Template Setup Freshdesk Zendex Agile Support Technical Customer Service PSD To WordPress

Education

Degrees, certifications, and relevant coursework

BS in Information Technology

Bachelor of Science, Information Technology

Activities and societies: Coursework: Software Engineering, Graphic Design, Web Development Technologies, Software Testing, Quality Assurance, Human-Computer Interaction, Business Management, Project Management.

Completed a Bachelor of Science in Information Technology in 2016, with coursework across software engineering, web development technologies, quality assurance, and project management.