Sameed Ahmed Rafi
@sameedahmedrafi
I resolve complex WordPress.com and WooCommerce customer issues across support tiers.
PakistanWhat I'm looking for
I've resolved 3,500+ WordPress.com, WooCommerce, and Jetpack customer tickets across billing, domains, DNS, email, plugins, themes, and editor issues.
At rtCamp on the WordPress.com Happiness Partner program, I handle Tier 1 through Tier 3 cases via Zendesk live chat and email, maintain an 88% CSAT score, and coordinate escalations for billing disputes, security concerns, and refund exceptions.
I also manage shift coverage for an eight-person support team and use browser developer tools, console debugging, and DNS inspection to investigate complex front-end and configuration problems.
Before support, I built and customized 10+ WordPress sites at Growth Hacking Solutions, improving load times by 35% through caching, image compression, and code optimization. I bring hands-on WordPress development experience to every customer conversation.
Experience
Work history, roles, and key accomplishments
Resolved 2,500+ WordPress.com, WooCommerce, and Jetpack tickets via Zendesk live chat and email, maintaining an 88% CSAT score. Handled Tier 1–3 cases, coordinated escalations, and managed shift scheduling for an 8-person support team.
Researched and analyzed regulatory documents for a US-based construction-regulations database, entering and verifying data in the company portal, resolving discrepancies, and reporting findings.
WordPress Developer
Growth Hacking Solutions
Aug 2023 - Nov 2025 (2 years 3 months)
Developed and customized 10+ WordPress websites, reducing page load times by 35% and increasing client requests by 40%. Used WP-CLI for maintenance and collaborated with cross-functional teams to achieve a 95% on-time completion rate.
Closed 1,000+ tickets in 5 months across billing, domains, DNS, plugin conflicts, and email support. Promoted to the 12-person Avengers team within three months, handling Tier 1 and Tier 2 tickets and live chat.
Administrative Manager (WordPress)
Growth Hacking Solutions
Dec 2022 - Jul 2023 (7 months)
Provided technical and account support to 1,000+ platform users at a 95% satisfaction rate. Managed an online tech course platform, led a team of 8 using Jira, and reduced site downtime by 20% through proactive troubleshooting.
Business Development Executive
Growth Hacking Solutions
Jan 2022 - Nov 2022 (10 months)
Secured 30+ high-value contracts for IT companies via Upwork, Freelancer.com, Fiverr, and LinkedIn, contributing to a 25% increase in company revenue. Managed client relationships through delivery, achieving a 90% repeat client rate.
Education
Degrees, certifications, and relevant coursework
Superior University
Bachelor of Science, Computer Science
2019 - 2023
Bachelor of Science in Computer Science from Superior University, Lahore, from 2019 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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