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Nicola Stanislaus

@nicolastanislaus

Detail-oriented administrative professional with strong customer service skills.

Trinidad and Tobago
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What I'm looking for

I am looking for a remote position that leverages my administrative skills and customer service experience.

I am a detail-oriented and highly adaptable administrative professional with a strong background in customer service, data entry, and clerical support. My experience has equipped me with the ability to manage tasks efficiently in high-pressure environments while maintaining accuracy and professionalism. I pride myself on my strong communication, problem-solving, and organizational skills, which enable me to deliver excellent client experiences.

In my most recent role as a Medical Social Work Assistant at the South-West Regional Health Authority, I performed a variety of administrative duties, including filing, data entry, and patient registration. I conducted client interviews for needs and psychosocial assessments, ensuring detailed documentation of findings. My commitment to maintaining accurate and organized case history records has been instrumental in generating comprehensive reports for senior staff, ultimately supporting patient wellbeing.

Throughout my career, I have held various administrative and customer support roles, where I consistently delivered front-line customer service and handled general administrative tasks. I am now seeking a remote position where I can apply my administrative strengths and customer-focused mindset to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

SA

Medical Social Work Assistant

South-West Regional Health Authority

Aug 2021 - Present (3 years 10 months)

Performed a variety of administrative duties including filing, data entry, patient registration, and document sorting. Conducted client interviews for needs and psychosocial assessments, ensuring detailed documentation of findings. Maintained accurate case history records, generated comprehensive reports, and assisted in treatment planning by developing educational programs.

DA

Administrative & Customer Support

Dolce Desserts, PETROTRIN, Gee Geez Travel Agency

Jan 2011 - Present (14 years 5 months)

Delivered front-line customer service, responding to client queries and resolving issues promptly. Handled general administrative tasks including order processing, appointment scheduling, inventory checks, and email communications. Provided data input support and managed simple records for operational efficiency.

Education

Degrees, certifications, and relevant coursework

University of the West Indies – St. Augustine logoUA

University of the West Indies – St. Augustine

BSc. Sociology, Sociology (Minor in Psychology)

Completed a Bachelor of Science in Sociology with a minor in Psychology. Gained foundational knowledge in social theories, research methods, and human behavior.

UWI Open Campus – San Fernando logoUF

UWI Open Campus – San Fernando

Certificate, Psychology & Social Work

Obtained Certificates in Psychology and Social Work. Developed foundational skills in understanding human behavior and social welfare principles.

SF

St. Michael’s College – San Fernando

Certificate, Computer Literacy

Completed a Computer Literacy Level 1 program. Acquired fundamental skills in computer operation and basic software applications.

GS

Gasparillo Secondary School

CSEC, Secondary Education

Achieved 7 CSEC subjects, including core subjects like Mathematics and English. Developed a strong academic foundation across various disciplines.

Tech stack

Software and tools used professionally

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Nicola Stanislaus - Medical Social Work Assistant - South-West Regional Health Authority | Himalayas