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Deneka Jones

@denekajones

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I’m an administrative assistant focused on accurate data entry, records management, and front-desk customer support.

Trinidad and Tobago

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What I'm looking for

I’m looking for a fast-paced office role where accuracy, confidentiality, and process efficiency matter—supporting scheduling, records, and customer communications while contributing reliable data entry and problem-solving.

I’m a detail-oriented administrative assistant with experience in office administration, clerical support, and customer service. I’ve supported schools and service teams with data entry, records management, document control, and accurate report preparation while maintaining confidentiality.

I’m skilled in Microsoft Office (Word, Excel, Outlook, PowerPoint), scheduling, calendar coordination, and email/telephone correspondence. Across customer-facing roles, I handled high-volume inquiries, updated customer records in CRM systems, documented cases, and resolved escalations with clear communication and reliable follow-through.

Experience

Work history, roles, and key accomplishments

Current

Clerical Assistant

Current

ministry of tertiary education and skills training

Sep 2024 - Present (1 year 7 months)

Efficiently managed confidential student records and attendance databases to ensure high accuracy and easy retrieval. Provided comprehensive administrative support by drafting reports and memos via Microsoft Word. Streamlined office operations through front-desk management, visitor relations, and precise calendar coordination for staff meetings. Consistent focus on organization and data integrity.

Administrative Support Confidentiality Data Entry Microsoft Office Organizational Skills Front Desk Operations Coordination Scheduling

Customer Service Agent

iQor Trinidad Ltd.

Nov 2023 - Dec 2023 (1 month)

Handled high-volume inbound calls while maintaining service level agreements (SLAs). Performed accurate data entry and updated customer records in CRM systems. Resolved inquiries and escalations using problem-solving and troubleshooting skills. Communicated professionally via phone, email, and live chat. Documented customer interactions and maintained detailed case notes

Call Center CRM Systems CRM Software Troubleshooting Communication Inbound Calls Problem Solving Data Entry

Customer Service Representative

Blissful Dainties Ltd.

Processed customer orders, invoices, and payments with accuracy while maintaining transaction records. Coordinated order scheduling, confirmed customer details, and provided front-facing issue resolution.

Order Processing Invoicing Payment Processing Customer Service Data Entry Scheduling coordination

Baking Assistant

Blissful Dainties Ltd.

Maintained organized workspaces and followed operational procedures. Supported inventory tracking, stock organization, and supply management while adhering to health, safety, and sanitation standards.

Inventory Management Stock Management Supply Management Workspace Organization Health And Sanitation Standards Team Support

Customer Service Agent

IQLor Trinidad Ltd.

Handled high-volume inbound calls while maintaining service level agreements (SLAs). Performed CRM data entry, resolved inquiries and escalations, and documented detailed case notes via phone, email, and live chat.

Customer Service SLA Data Entry Troubleshooting Live Chat Support

Clerical Assistant

Rancho Quemado Government Primary School

Provided administrative support including data entry, records management, and document control. Maintained confidential student and attendance records, prepared official correspondence, and coordinated front desk operations and scheduling.

Data Entry Records Management Document Control Microsoft Word Microsoft Excel Outlook Front Desk Operations Scheduling

Education

Degrees, certifications, and relevant coursework

Fyzabad Anglican Secondary School

Caribbean Advanced Proficiency Examination (CAPE), Business, Sociology, Environmental Science, Communication Studies & Caribbean Studies

Completed the Caribbean Advanced Proficiency Examination (CAPE) with studies in Management of Business, Sociology, Environmental Science, Communication Studies, and Caribbean Studies.

Fyzabad Anglican Secondary School

Caribbean Secondary Education Certificate (CSEC), Mathematics, English A, Integrated Science, Business/Accounts, Social Studies & IT

Earned the Caribbean Secondary Education Certificate (CSEC) with subjects including Mathematics, English A, Integrated Science, Principles of Business, Principles of Accounts, Social Studies, and Information Technology.