Open to opportunities

Kevana User

@kevanauser

Message

Detail-oriented administrative assistant with strong customer service skills.

Trinidad and Tobago

Message

What I'm looking for

I seek a role that values teamwork and offers growth opportunities in administration.

I am an experienced administrative assistant with a proven track record in customer service and office management. My recent role at CMA CGM (Trinidad) Ltd involved monitoring customer requests and ensuring efficient service delivery. I thrive in fast-paced environments and am dedicated to providing exceptional support to enhance operational efficiency.

With a background in finance and administration at the Port Authority of Trinidad and Tobago, I have developed strong skills in data entry, invoicing, and stakeholder communication. My training in various software applications, including Sage 300 and NAVIS N4, equips me to handle complex administrative tasks effectively. I am passionate about contributing to team success and continuously improving processes.

Experience

Work history, roles, and key accomplishments

Front Desk Administrative Assistant

CMA CGM (TRINIDAD) LTD

Apr 2024 - Jul 2024 (3 months)

Monitored and acted on customer requests, providing administrative support to ensure efficient office operations. Assisted in customer service and service delivery activities.

Customer Service Administrative Support Operations Communication Problem Solving Microsoft Office Suite CRM Software Time Management Data Entry

Casual Clerk

PORT AUTHORITY OF TRINIDAD AND TOBAGO

Dec 2014 - Jan 2018 (3 years 1 month)

Fulfilled various clerical duties across departments as assigned, including gate operations and yard management.

Operations Teamwork Communication Time Management Problem Solving Customer Service

Clerical Officer - Finance and Administration

PORT AUTHORITY OF TRINIDAD AND TOBAGO

Jan 2013 - Jan 2016 (3 years)

Performed clerical duties including filing, record keeping, and issuing invoices. Assisted accountants with data entry and report preparation.

Invoicing Data Entry Microsoft Office Suite Customer Service Communication Time Management

Vessel/Yard Planner

PORT AUTHORITY OF TRINIDAD AND TOBAGO

Nov 2009 - Jan 2013 (3 years 2 months)

Responsible for creating operational plans for vessel and yard management to meet customer satisfaction. Liaised with stakeholders and prepared various policies and schedules.

Operational Management Policy Development Scheduling Data Analysis Microsoft Office Suite Problem Solving

Education

Degrees, certifications, and relevant coursework

UniAthena

Certificate, Digital Marketing

2023 - 2024

Completed a certificate in Basics of Digital Marketing, focusing on essential digital marketing strategies and tools to enhance online presence and engagement.

Tranquility Government Secondary School

CXC O' Levels, General Education

2018 - 2022

Completed CXC O' Levels with subjects including Mathematics, English A, Information Technology, Social Studies, Integrated Science, French, and Spanish.

London International College - School of Practical Accounting

Professional Diploma, Accountancy

2009 - 2012

Achieved a Professional Diploma in Junior Accountancy, covering fundamental accounting principles, financial reporting, and practical accounting skills.