Zaid Kasbati

Took on expanded scope with a larger initial account load and a $15K monthly target, consistently exceeding it. Continue to apply a client-first, retention-focused approach that has driven ~80% upsell rates throughout career.

Owned client relationships end-to-end from onboarding through renewal, upselling roughly 80% of managed accounts. Worked deal sizes ranging from $500 to $15K, balancing high-touch service for smaller clients with account management for larger ones.

Led cross-functional coordination with up to 3 project managers to ensure client commitments were delivered on time. Consistently exceeded revenue targets by staying close to client needs and adapting account strategy as priorities shifted.

Managed a portfolio of client accounts with a focus on retention and account growth over 1.5+ years. Built trusted relationships that translated into consistent upsell revenue and repeat business.

Managed a portfolio of client accounts starting at a $10K monthly target, growing performance to consistently hit $25K monthly by the end of the role. Focused on relationship-building and repeat business, handling day-to-day client communication and satisfaction.

Built new client relationships from first contact through to close against an $8K monthly target. Supported brand and account management for clients across the US market.

Acted as primary point of contact for client accounts, managing communication across email, phone, and chat. Focused on client satisfaction and delivering consistent day-to-day service.

Advised clients on travel planning and bookings, managing the full client experience from initial inquiry to trip completion.

Managed a growing portfolio of client accounts over 4+ years, building relationships that turned into repeat business. Identified upsell and growth opportunities within existing accounts, contributing to consistent account expansion.

Interacted with clients by telephone to provide information about services and products, process account changes and renewals.

Bachelor of Business Administration degree from Iqra University.