Rebekah Croft

I have 7+ years of experience in customer service, team leadership, and administrative coordination, focused on delivering reliable guest and client support. I excel at working independently, solving problems under pressure, and supporting cross-functional teams.

At my most recent role I trained and supervised front office teams, managed accounts payable and billing using M3 Accounting software, handled inventory and retail operations, and responded to group sales inquiries to build room blocks. I was promoted through roles including front desk manager, sales coordinator, and assistant general manager based on operational impact and client satisfaction.

Earlier positions sharpened my reservation and audit skills, from executing nightly audits and financial reporting to resolving booking discrepancies and guiding guests to local resources. I routinely used CRMs and hotel property systems to maintain data accuracy and collaborated with multiple departments to resolve guest issues.

I am seeking remote opportunities in customer support, virtual administration, or project coordination where I can streamline processes, train staff, and improve client experiences. I bring strong CRM and back-office system experience, proficiency with Microsoft Office and Google Workspace, and a self-directed, deadline-driven work ethic.