Open to opportunities

Erica Freiberg

@ericafreiberg

Operations and executive support professional coordinating client accounts, documentation, and workflows at R&A Insurance, Inc.

United States

Message

At R&A Insurance, Inc., I serve as the primary contact for client accounts, coordinating policy updates, documentation, and issue resolution. I also manage client communication and follow-up while maintaining accurate records for agency workflows and compliance.

At Echota Fabrics, I coordinated project execution for 25+ hospitality properties, including schedules, vendors, and installations. I managed timelines, documentation, and client communication throughout delivery.

My experience also includes supporting HR administration, recruiting, onboarding, and confidential employee records at Entivant. I hold a Property & Casualty Insurance License and have worked in insurance account servicing and remote customer support.

Experience

Work history, roles, and key accomplishments

Current

Licensed Customer Service Representative

Current

R&A Insurance, Inc.

Dec 2022 - Present (3 years 11 months)

Serve as the primary contact for client accounts, coordinating policy updates, documentation, and issue resolution. Manage high-volume client communication and maintain accurate client records to support agency workflows and compliance.

Client Account Support Issue Resolution Documentation CRM Compliance Communication Skills

Licensed Customer Advocate

Clearcover

Apr 2022 - Dec 2022 (8 months)

Resolved complex policyholder inquiries and claims-related issues in a remote customer support role. Collaborated with cross-functional teams and maintained CRM records to support operational workflows.

Customer Support Issue Resolution CRM Documentation Cross Functional Collaboration

Licensed Insurance Agent

Starr-Mathews Agency

Oct 2020 - Apr 2022 (1 year 6 months)

Consulted with clients to identify coverage needs and coordinate insurance applications. Managed client communication and maintained accurate records for policy submissions in accordance with compliance requirements.

Client Consultation Insurance Applications Documentation Compliance Communication Skills

HR Administrative Specialist / Assistant Manager

Entivant

Dec 2018 - Dec 2020 (2 years)

Supported leadership with HR administration, recruiting coordination, employee onboarding, and employee relations. Maintained confidential employee records and managed payroll and benefits documentation.

HR Administration Recruitment Onboarding Employee Relations Confidential documentation Payroll Benefits

Project Manager

Echota Fabrics

Jan 2016 - Nov 2017 (1 year 10 months)

Coordinated project execution for 25+ hospitality properties, including scheduling, vendor coordination, and installations. Managed project timelines, documentation, and client communication throughout delivery.

Project Management Scheduling Vendor coordination Documentation Client Communication