Open to opportunities

Dunja El-Zaim

@dunjael-zaim

Message

Empathetic Customer Support Specialist delivering efficient remote support across channels.

Germany

Message

What I'm looking for

I’m looking for a role where I can provide empathetic remote support, solve customer issues efficiently, and collaborate globally—using my communication strengths and tools to deliver a consistently positive customer experience.

I’m an empathetic Customer Support Specialist with more than three years of experience supporting customers remotely via E-Mail, chat, and ticket systems. I’m fluent in German (native) and have advanced English skills (C1), which helps me support international customers professionally while keeping explanations calm and understandable.

I focus on creating a positive customer experience by solving problems efficiently and using my confidence with digital tools to move cases forward. I value remote work for its autonomy and global collaboration, and I bring a proactive, learning-oriented mindset—backed by hands-on customer care and technical support experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Intentional Movement Academy

May 2025 - Present (1 year 1 month)

Provided remote customer care via email and supported front-desk operations for Hello.de. Delivered empathetic, efficient issue resolution for international customers using digital support tools.

Email Support Customer Care Front Desk Support Zendesk SAP ERP Ticketing Systems Problem Solving

Customer Support Specialist

Hello.de

Feb 2019 - Mar 2021 (2 years 1 month)

Delivered technical customer support via email, chat, and phone, troubleshooting issues and explaining solutions in a calm, understandable way. Supported international customers with native German and advanced English (C1).

Technical Support Email Support Chat Support Phone Support Troubleshooting German Communication Customer Experience

Customer Support Specialist

Sykes Enterprise

Aug 2018 - Feb 2019 (6 months)

Provided customer care via email, chat, and phone with a focus on efficient problem solving and a positive customer experience. Coordinated with the team to maintain consistent support and service quality.

Customer Care Email Support Chat Support Phone Support Ticketing Systems Problem Solving Teamwork

Customer Support Specialist

Hello Die Dialogagentur Fundraiser

Aug 2017 - Aug 2018 (1 year)

Handled customer care via email, chat, and phone while taking on team leading and training responsibilities for new employees. Supported onboarding by communicating clearly and helping others build practical support skills.

Team Leadership Employee Onboarding Customer Care Email Support Chat Support Phone Support Communication