Alicia Alford
@aliciaalford
I keep customer-facing operations organized, resolve issues calmly, and lead teams across retail, billing, and office environments.
United StatesWhat I'm looking for
I've supported customers and kept daily operations running smoothly at Pandy's Garden Center, Claire's, and HealthSource Chiropractic. I bring more than 15 years of experience across retail management, medical billing, and client-facing service.
At Claire's, I managed hiring, training, scheduling, cash management, documentation, and staff coaching while keeping customer needs at the center of store operations. At HealthSource Chiropractic, I handled insurance claims, billing paperwork, payment collection, and patient questions about coverage.
I'm known for building rapport, staying calm under pressure, and being a dependable resource for customers and colleagues. I also bring hands-on experience with multi-line phones, POS transactions, recordkeeping, compliance, and staff supervision.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Pandy's Garden Center
May 2025 - Present (1 year 4 months)
Greets and assists customers, connecting them with product experts, and processes transactions while maintaining a clean, organized store.
Store Manager
Claire's
Sep 2024 - May 2025 (8 months)
Managed all day-to-day store operations including hiring, training, scheduling, and coaching staff, and oversaw piercing services and documentation.
Medical Billing Specialist
HealthSource Chiropractic
Jan 2021 - Aug 2024 (3 years 7 months)
Managed insurance claims, billing paperwork, and payment collection, and explained coverage to patients while also serving as a licensed massage therapist.
Assistant General Manager
Staples Digital Print Facility
Jan 2017 - Jan 2021 (4 years)
Assisted in managing the digital print facility operations, including staff supervision and customer service.
Assistant Manager / Sales & Service Manager
Staples
Jan 2009 - Jan 2017 (8 years)
Managed sales and service operations, including staff supervision and customer service.
Driver / Operator
Robinson Pipe Services & Diamond B Services Inc.
Jan 2007 - Jan 2008 (1 year)
Operated vehicles and equipment for pipe services and other operations.
Selector
Aldi Distribution Warehouse
Jan 2006 - Jan 2007 (1 year)
Selected and prepared products for distribution in a warehouse environment.
Massage Therapist
EMH Center for Health and Fitness
Jan 2003 - Jan 2006 (3 years)
Provided massage therapy services to clients in a health and fitness center.
Cook and Shift Supervisor
East of Chicago Pizza
Jan 1998 - Jan 2002 (4 years)
Prepared food and supervised shifts in a pizza restaurant.
Education
Degrees, certifications, and relevant coursework
Marion L. Steele High School
High School Diploma, General Studies
Completed high school education and earned a diploma.
Ohio College of Massotherapy
Associate's Degree, Massotherapy
Earned an Associate's Degree in Massotherapy.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Alicia?
You can contact Alicia and 90k+ other talented remote workers on Himalayas.
Message AliciaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
