Heidi Martinez

I am a dynamic and results-driven professional with over 22 years of experience in customer service and 15 years in management. My proven track record includes building and leading high-performing teams that consistently deliver exceptional, customer-focused results. I excel in creating customer-centric strategies that drive business growth and operational efficiency, and I am eager to leverage my expertise in team leadership, customer experience, and business operations to contribute to a forward-thinking organization.

Throughout my career, I have demonstrated a strong ability to motivate and inspire teams to achieve and exceed goals, even in high-pressure environments. My experience includes managing P&L, training and mentoring managers, and developing logistic solutions for international shipping. I have a keen focus on maintaining operational demands while balancing strategic vision, which has allowed me to exceed sales targets and improve operational performance consistently.

My diverse background, ranging from retail management at Starbucks and Ardene to medical support roles, has equipped me with exceptional organizational skills and a customer-first approach. I am committed to fostering a positive work environment that encourages collaboration and innovation.