Open to opportunities

Starla Ernst

@starlaernst

Message

Manager and patient-care professional who improves experiences through organized, people-first operations.

United States

Message

What I'm looking for

I’m looking for a role where I can lead and support people daily—own scheduling and insurance verification, improve patient experience through organized workflows, and deliver dependable operational execution with clear communication.

I’m a manager with 6+ years of management experience, known for being reliable, punctual, and steady under pressure. I bring strong leadership and a customer-first mindset to every day, especially when teams are handling busy workflows.

In dental office roles, I’ve owned insurance verification, patient scheduling, referral documentation and submission, and multi-line phone coordination. I also manage patient payment processing and paperwork documentation while supporting coordination of care between multiple offices.

I’m highly capable with systems and details—Dentrix operations, EMR systems, medical records, and HIPAA-informed processes. I’m practiced at handling tech issues, managing customer concerns and complaints, and keeping the experience safe and positive for patients.

Beyond patient care, I’ve managed teams of 15+ employees and strengthened day-to-day operations through inventory ordering and maintenance, deposits and paperwork, POS systems, merchandising, and training new employees. I enjoy solving problems quickly, communicating clearly, and building smooth routines that teams can count on.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Coordinator

Current

Advantage Dental+

Mar 2026 - Present (3 months)

Handled insurance verification, patient scheduling, referral documentation, and patient payment processing using Dentrix. Coordinated care between multiple offices and managed paperwork while supporting multi-line phone coverage.

Insurance Verification Patient Scheduling Payment Processing Multi Line Phone Systems Insurance Coordination

Current

Patient Experience Coordinator

Current

Aspen Dental

Jun 2025 - Present (1 year)

Processed insurance inputs, collected payments, scheduled appointments, and handled customer concerns across multi-line phones. Assisted operations leadership with referrals to specialists, supply ordering, tech issues, and denture case checks.

Appointment Scheduling Multi Line Phone Systems Customer Service Patient Referrals Denture Case Checks

Dental Assistant

Aspen Dental

Nov 2023 - Jun 2025 (1 year 7 months)

Assisted with dental procedures, processed sterile instruments, and provided radiology support by taking X-rays. Supported treatment planning, scheduling, and room cleaning, and also ordered and stocked supplies while training new employees.

Dental Assisting Radiology Treatment Planning Patient Scheduling Stocking

Cashier

Sportsman's Warehouse

Mar 2023 - Aug 2023 (5 months)

Handled customer returns, cash handling, and POS transactions while supporting daily stocking and customer call coverage. Completed nightly cleaning duties to maintain store readiness.

POS systems Cash Handling Returns Customer Service Stocking shelves Nightly Cleaning

Front End Manager

DICK'S Sporting Goods

Jul 2014 - Sep 2016 (2 years 2 months)

Managed a front-end team of 15+ employees, handling customer returns, concerns, deposits, and daily paperwork. Oversaw POS operations, inventory management, training on store procedures, and ordering/shelf stocking.

Team Leadership Returns Cash Handling POS systems Daily Deposits & Paperwork Inventory Management Order Management

Customer Service Cashier

Walmart

Nov 2011 - Jul 2014 (2 years 8 months)

Prepared deli foods including rotisserie chickens and slicing deli meats/cheeses while fulfilling special and regular customer orders. Served as closer and handled cashier duties, including POS transactions, price checks, product returns, and supervisor/training responsibilities for 10+ employees.

Deli Food Preparation Food Safety POS systems Cash Handling Price Checks Returns Training Team Supervision