Open to opportunities

Leah Waters

@leahwaters

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Detail-oriented Manager skilled in customer service, inventory, and staff training.

United States

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What I'm looking for

I’m looking for a role where I can lead teams, drive fast, accurate service in high-volume operations, and strengthen inventory and customer satisfaction. I want opportunities to grow my leadership skills while continuing my medical billing and coding path.

I’m a detail-oriented retail and food service Manager with extensive experience in high-volume environments. I handle customer concerns, lead teams, and keep daily operations moving smoothly—especially during peak hours.

I’m trusted for accurate cash handling, managing inventory, and entering daily sales into a database. I also help onboard and train new employees, maintain store policies and promotions awareness, and support consistent, friendly customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Pizza Restaurant Manager

Current

Imo's Pizza

Oct 2025 - Present (8 months)

Handled customer questions and concerns, entered daily sales into the database, and completed cash drops and bank runs. Managed a team of eight and kept daily workflows moving smoothly.

Customer Service Cash Handling Bank Runs Team Management Conflict Resolution Staff Training POS Operations Store Operations POS Operation

Assistant Manager - Zephyr Express

Zephyr Express

Mar 2024 - Oct 2025 (1 year 7 months)

Processed customer transactions with accuracy using cash, credit cards, and electronic payments while delivering friendly, responsive service. Assisted in training new cashiers, managed high-volume checkout lanes during peak hours, and supported inventory monitoring at the checkout counter.

POS systems Customer Service Staff Training Inventory Management Conflict Resolution Retail Operations High Volume Checkout Payment Processing

Education

Degrees, certifications, and relevant coursework

AAPC

Certification, Medical Billing & Coding

2025 -

Studying medical terminology, computer systems/data entry, and ICD-10-CM. Practicing medical coding and billing using job-specific simulation coursework and common systems such as Epic.