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Alfaiz Shaikh

@alfaizshaikh

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Customer Service Executive focused on resolving complaints and delivering high-quality customer satisfaction.

India

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What I'm looking for

I’m looking for a customer-focused role where I can handle calls and chats, resolve complaints quickly, and use CRM tools to improve customer satisfaction and retention in a fast-paced environment.

I’m a Customer Service Executive with 2 years of experience handling customer interactions, resolving complaints, and delivering high-quality service in fast-paced environments.

I’ve managed high-volume customer calls, handled inbound queries, and provided accurate resolutions while maintaining professional, effective communication. I focus on problem-solving and conflict resolution to keep service targets on track and customer satisfaction high.

I’m skilled in call handling and chat support, customer satisfaction and retention, and working with CRM tools. I’m MS-CIT certified, and I bring strong time management and multitasking to ensure each customer receives clear, timely support.