Alexus Payton

I’m a customer-focused professional with experience supporting clients across financial services, leasing operations, and high-volume logistics. I’m known for resolving concerns clearly and professionally while keeping records accurate and up to date.

In my current role as a Customer Service Representative (Remote) for TTEC (Betterment Account), I support users of Betterment’s automated investing platform via phone, chat, and email. I handle account management activities like deposits, withdrawals, and portfolio inquiries, research complex issues across multiple systems, and educate customers on products and features while maintaining compliance with financial regulations and privacy standards.

Previously, I worked as a Warehouse Associate / Inventory Specialist at McKesson, where I received and organized inventory shipments, performed cycle counts and inventory audits, and used RF scanners to track inventory movement and update records. I also supported inventory control and warehouse organization in a fast-paced distribution environment.

I’ve also strengthened my operations and communication skills through remote leasing and front-desk roles, including Jones Properties (Remote Leasing Agent/Customer Service Representative) and H&R Block (Receptionist/Sales Associate). I enjoy work that combines empathy, problem resolution, and administrative accuracy—especially in remote or client-facing environments where performance goals matter.