LGLauryn Garrett
@lauryngarrett
Customer-focused contact center and retail professional skilled in de-escalation.
United StatesWhat I'm looking for
I am a customer-focused contact center and retail professional with experience in high-volume phone support, retail sales, and custodial operations. I have a track record of de-escalating customer issues, crafting action plans for clients in financial distress, and maintaining organized, safe workspaces while managing inventory and supplies.
I bring strong communication, cash-management, and data-entry skills developed across roles at banks, retail stores, and nonprofit financial services. I value clear processes, compassionate service, and practical problem solving to improve customer outcomes and operational efficiency.
Experience
Work history, roles, and key accomplishments
Housekeeper
Bagwell Law Office
Feb 2022 - Feb 2023 (1 year)
Maintained a clean legal office environment through regular dusting, sweeping, mopping, vacuuming, window cleaning, and chemical safety practices; tracked and managed custodial inventory.
TAFulfilled customer pickup orders, stocked sales floor and warehouse, provided COVID-19 mask station support, and de-escalated customer issues while operating POS and supporting store operations.
Certified Credit Counselor
American Financial Solutions
Mar 2020 - Jul 2020 (4 months)
Cold-called and handled high-volume client calls to analyze financial situations, craft budgets and action plans, and refer clients to community resources and financial education.
Contact Center Representative
Kitsap Credit Union
Sep 2019 - Mar 2020 (6 months)
Handled 60–80 member calls daily to resolve account questions, address concerns, and identify/sell products and services that matched members' needs.
BBSales Consultant
Best Buy
Oct 2018 - Jul 2019 (9 months)
Sold products and services, collaborated with sales teams to meet customer needs, and ensured end-to-end customer satisfaction on the sales floor.
BBCustomer Service Representative
Best Buy
Sep 2017 - Oct 2018 (1 year 1 month)
Processed customer transactions at Checkout, Customer Service, and Store Pickup, resolved customer issues, and used sales tools to drive department goals.
Education
Degrees, certifications, and relevant coursework
OCOlympic College
Unfinished Degree, General Studies
2016 - 2018
Completed prerequisite coursework in English, Math, Communications, Psychology, and Art before taking a leave of absence; degree unfinished.
Olympic High School
High School Diploma, High School Diploma
2012 - 2016
Completed high school diploma with coursework across standard secondary education subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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