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Eunice Mwaniki

@eunicemwaniki

Customer-operations professional driving client satisfaction, retention, and measurable business growth.

Kenya
Message

What I'm looking for

I seek a client-facing operations role where I can improve customer experience, streamline processes, drive retention and contribute to measurable business growth.

I am a service-driven customer operations professional with over 6 years of experience in client services, operations, and administrative management, focused on optimizing organizational services and systems to maximize business results.

I excel at building and nurturing client relationships, serving as a client liaison and advocate to balance company and client goals, and improving account retention through attentive, solutions-oriented service.

My experience spans banking operations, insurance brokerage, front-desk and administrative support, travel coordination, and client relations for design and mobile app firms, with proven results in revenue and premium growth, process improvement, and staff training.

I am fluent in English and Kiswahili, advanced in MS Office Suite, and committed to strengthening trust, loyalty, and the bottom line through clear communication, efficient operations, and a client-centric approach.

Experience

Work history, roles, and key accomplishments

IC
Current

Data Entry Volunteer

International Christian Centre

Oct 2019 - Present (6 years)

Volunteer data entry and verification, maintaining daily updates to organizational databases and supporting information desk operations to improve data integrity and reporting.

GL

Client Relations Officer

Graphite Lounge

Aug 2019 - Oct 2019 (2 months)

Managed client relations and follow-up for a Nairobi graphic-design firm, expanding client portfolio through outreach and site visits and delivering weekly reports to inform management decisions.

BA

Trips Assistant

Bucketlist Adventures

Jun 2016 - Mar 2018 (1 year 9 months)

Planned and coordinated leisure travel and day hikes, managed vendor relations and trip budgets up to KES 70,000, and optimized payments to support marketing and lead generation.

JB

Central Operations Officer

Jamii Bora Bank

May 2014 - Oct 2015 (1 year 5 months)

Led central cash operations across branches, developed SOPs for cash handling, coordinated vault funding, and trained 15 staff, handling daily receipts between KES 500,000 and KES 1,000,000.

ML

Client Relations Officer

Multi Media Mobile Ltd.

Jul 2013 - May 2014 (10 months)

Managed client relations for a mobile-app developer, leading a team of two, resolving issues for 15–20 clients daily, and liaising between clients and technical teams to support product communication.

CB

Teller

CFC Stanbic Bank

Dec 2011 - May 2013 (1 year 5 months)

Processed teller transactions per AML/KYC guidelines, served as co-vault custodian, improved cash transparency through daily balancing, and supported cross-selling of banking products.

Education

Degrees, certifications, and relevant coursework

University of Nairobi logoUN

University of Nairobi

Bachelor of Arts, Tourism & Communication

2005 - 2009

Completed a Bachelor of Arts in Tourism and Communication, focusing on tourism management and communications principles.

University of Nairobi logoUN

University of Nairobi

Diploma, Cultural Tourism

2003 - 2004

Completed a Diploma in Cultural Tourism with practical and theoretical training in cultural tourism practices.

University of Nairobi logoUN

University of Nairobi

Certificate, Public Relations

2001 - 2002

Completed a Certificate in Public Relations covering foundational PR concepts and communication skills.

Tech stack

Software and tools used professionally

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Eunice Mwaniki - Data Entry Volunteer - International Christian Centre | Himalayas