KAREN NYANDIA

Responsible for the growth of the Branches Business portfolio ensuring income, quality and portfolio growth targets are achieved. Directed all operational aspects including sales, customer service, account management, and collections in accordance with the lender's objectives.

Ensured clients were serviced as per service level agreements, acknowledging and resolving customer complaints. Responded promptly to customer enquiries and order processing, and monitored and authenticated returns and exchanges.

Underwrote various classes of general insurance and orchestrated communication, monitoring requests and identifying those that needed immediate action. Facilitated the claim process ensuring proper documentation and coordinated customer service operations.

Handled regional claims and queries, ensuring their prompt processing and guiding clients on claims procedures and documentation. Adhered to legal claim requirements as per industry regulations, ensuring fair settlement and liaising with professional investigators.

Currently pursuing a Diploma in Insurance, focusing on advanced concepts in claims management, policy writing, and risk evaluation. This program enhances expertise in business development within the insurance sector.

Completed a Certificate of Proficiency in Insurance, gaining foundational knowledge in insurance principles and practices. This certification provided essential skills for entry into the insurance industry.

Obtained a Bachelor of Commerce with a specialization in Finance. The curriculum covered financial management, investment analysis, and economic principles, preparing for a career in business and finance.