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Jedidah Njoroge

@jedidahnjoroge

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Customer-focused operations professional transitioning from insurance to administrative and communications roles.

Kenya

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What I'm looking for

I am seeking an administrative or operations role where I can apply client-relations, process improvement, and communications skills in a collaborative, growth-oriented environment.

I am an experienced administrative and client-relations professional with a strong background in the insurance industry and recent frontline school operations. I consistently deliver organized, timely communication and improve processes to boost efficiency and customer satisfaction.

Across roles I have trained staff, managed high-volume client interactions, and implemented workflow changes that reduced costs and cancellations while increasing revenue and retention. I handle reporting, data entry, claims vetting, and produce marketing and newsletter materials with attention to detail.

I bring a collaborative, resourceful approach and strong execution skills to front-office coordination, communications, and administrative leadership. I seek roles where I can apply planning, stakeholder communication, and operational improvements to support organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Front Office Coordinator

Current

Jaffery Academy

Jun 2024 - Present (2 years)

Manage front office operations, admissions coordination, school communications and social media, and provide administrative support to the Principal and Business Manager to improve stakeholder engagement and operational efficiency.

Office Administration Social Media Management Communication Microsoft Office Customer Service Scheduling

Administrative Assistant

Terra Moyo International School

Sep 2019 - Jul 2020 (10 months)

Scheduled meetings and travel, developed filing and organizational practices that cut contracted labor expenses by 15%, trained administrative staff, and produced reports and communications materials to support school operations.

Scheduling Office Management Training document preparation Travel Coordination Microsoft Office Process Improvement

Care Management Officer

Resolution Insurance

Dec 2015 - Aug 2019 (3 years 8 months)

Handled 90+ calls daily for customer onboarding and service, trained five staff on the customer system, vetted prescriptions saving 20% of outpatient benefit costs, and maintained an 85% customer satisfaction rating.

Customer Service Training Data Entry CRM Performance Metrics

Account Executive

Resolution Insurance

Jan 2014 - Dec 2015 (1 year 11 months)

Closed corporate contracts that increased monthly recurring revenue by 20%, raised policy renewals by 25% in one year, and managed a portfolio of 100+ commercial accounts with 90% satisfaction.

Account Management Sales Contract Negotiation CRM Revenue Growth Marketing Campaigns Stakeholder Management

Claims Administrator

Resolution Insurance

Jan 2013 - Dec 2013 (11 months)

Managed claims data entry and compliance, led a team of 8–10 claim specialists, identified fraudulent claims saving 10% of expenses, and provided training and support to claims staff.

Data Entry Team Leadership Fraud Detection & Compliance Training Record keeping Risk Assessment