Faith Ndiang'ui

Exceeded sales quotas by implementing branch-specific marketing strategies that drove General Business growth. Facilitated a 96% retention rate by developing client relations strategies and promoting long-term partnerships, while enhancing operational efficiency by introducing technological tools.

Assessed insurance applications to evaluate risk profiles, ensuring portfolio quality and adherence to underwriting standards. Streamlined the preparation and dispatch of valuation reports and policy documents, significantly reducing processing times and boosting renewal rates through proactive client follow-ups.

Achieved 98% customer satisfaction and a high call success rate through exceptional service delivery and prompt resolution of inquiries. Managed daily cash reconciliation with strict adherence to financial controls and improved client retention by fostering strong relationships.

Boosted branch revenue by cross-selling bank products and converting 80% of sales leads into new accounts. Ensured transaction accuracy and compliance by conducting KYC checks and resolving customer inquiries efficiently, achieving a 94% satisfaction rate.

Organized and managed various events, ensuring smooth execution and participant satisfaction. Provided comprehensive administrative support, maintaining office efficiency and managing daily operations.

Provided expert customer service and business consulting, addressing client needs and offering strategic advice. Developed solutions to improve business processes and enhance customer satisfaction.

Completed a comprehensive program focusing on insurance principles and practices. Gained expertise in various aspects of the insurance industry, including policy management and risk assessment.

Acquired foundational knowledge in business administration and management. Developed skills in areas such as organizational leadership, financial management, and strategic planning.