Alexis Pauwels

Handled Dutch-language customer support across email, chat and phone during night shifts, managing verification, responsible gambling and casino queries while meeting high-volume SLAs.

Provided Dutch and French customer care for Lidl Belgium and Luxembourg by phone and email, resolving inquiries and maintaining high customer satisfaction.

Performed night-shift encapsulation of pills and vitamin tablets to support production needs while providing daytime care for family members.

Led communication and marketing for a non-profit aiding people in need, designing campaigns and materials to raise awareness and support service delivery.

Established a European distribution hub, overseeing site selection, hiring, hardware procurement and marketing while handling after-sales customer support.

Optimized workflows for printing companies, performed ICC profiling for large-format printers, sold Caldera RIP software and trained production staff.

Set up a central European distribution hub for T3 Modular exhibition systems, coordinating logistics between UK manufacturing and continental distributors.

Traveled extensively to establish a European distributor network for expo-stand manufacturing, conducting 300 days of prospecting and inventing two new systems.

Managed sales and training for large-format printers and RIP software, and manufactured exhibition stands while supporting customers on technical use.

Improved marketing and sales while streamlining production workflow for large-format printing, media and training for production teams.

Co-founded a pioneer business in lightweight foldable exhibition systems, leading sales, design and large-format printing operations from 1999 onward.

Operated a stage and exhibition build business handling sales, logistics and design for event installations and displays.