Marielle De Jong
@marielledejong
Experienced hospitality manager with a passion for customer interaction.
MaltaWhat I'm looking for
I have dedicated 16 years to the hospitality industry, progressing from roles such as dishwasher and waiter to manager. My journey began after completing my hotel management diploma at de Rooipannen Breda in the Netherlands. I have a strong passion for customer interaction, which has driven my career choices.
In my recent roles, I have managed various establishments, including a brasserie and a beach pavilion, where I was responsible for staff management, scheduling, and customer service. My experience also extends to customer support in the online gaming sector, where I honed my skills in handling complaints and providing exceptional service to clients.
Currently, I am working as a game presenter in Malta, where I continue to engage with customers and enhance their experience. I am eager to return to a more traditional hospitality role, leveraging my extensive experience and passion for service to create memorable experiences for guests.
Experience
Work history, roles, and key accomplishments
Market Pacific
FFind
Jan 2025 - Dec 2025 (11 months)
Conducted phone calls to clients to gather feedback on their experiences with various companies. Documented customer responses and worked remotely as part of a team for the Dutch market.
Customer Support
Leovegas / Bet MGM
Jan 2024 - Dec 2025 (1 year 11 months)
Provided customer support by handling chats, phone calls, and emails, including complaint resolution and translation services. Communicated with customers and various departments, utilizing Zendesk and adhering to responsible gambling guidelines.
Game Presenter
Evolution
Jan 2023 - Dec 2024 (1 year 11 months)
Worked as a Game Presenter and Dealer for an online casino, entertaining and interacting with players from the Dutch market. Collaborated with a team and worked night shifts.
Customer Support
Teleperformance
Jan 2022 - Dec 2023 (1 year 11 months)
Provided customer support for the Dutch market, handling phone calls, emails, and complaints. Utilized Zendesk for customer interactions and collaborated with a team in a hybrid work environment.
Business Manager
Beach Pavilion Kampen
Jan 2021 - Dec 2022 (1 year 11 months)
Developed and implemented new concepts, managed staff, and handled customer complaints. Responsible for menu creation, purchasing, and operational planning.
Manager
Brasserie and Cinema Luxor
Jan 2019 - Dec 2020 (1 year 11 months)
Managed the brasserie and cinema operations, including staff scheduling, party coordination, and administrative tasks. Assisted with cinema operations and customer service.
Education
Degrees, certifications, and relevant coursework
Hotel school de Rooipannen
Diploma, Hotel Management
Completed a comprehensive program in hotel management, gaining essential skills and knowledge for the hospitality industry.
High school
High School Diploma, General Studies
Obtained a high school diploma, completing foundational education.
Availability
Location
MaltaAuthorized to work in
Job categories
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