@alexislucio
Operations professional who supported dispatch at Omega Locksmiths and managed scheduling, inventory, bookkeeping, and staff at Ting’s Minimart.
Trinidad and TobagoAt Omega Locksmiths, I supported remote dispatch operations by maintaining customer, technician, and service records in QuoteIQ and Microsoft tools. I created, tracked, and closed service jobs and submitted invoices.
At Ting’s Minimart, I oversaw day-to-day operations, including scheduling, inventory, cash management, and customer service. I also managed bookkeeping and financial reconciliation, and trained and supervised staff.
Work history, roles, and key accomplishments
Omega Locksmiths
Aug 2026 - Sep 2026 (1 month)
Used QuoteIQ and Microsoft tools to maintain customer, technician, and service records. Created, updated, tracked, and closed service jobs and submitted invoices.
Verified and updated customer account information across multiple systems. Investigated account discrepancies, missing mileage claims, and loyalty program issues.
Nature's Discount Nutrition Center
May 2023 - Jan 2026 (2 years 8 months)
Assisted customers with inquiries, purchases, and returns. Maintained inventory records using Lightspeed and verified incoming shipments and stock levels.
Ting's Minimart
Oct 2020 - Apr 2025 (4 years 6 months)
Oversaw day-to-day operations, including scheduling, inventory, cash management, and customer service. Managed bookkeeping, sales tracking, and financial reconciliation.
Peake Technologies
Sep 2022 - Oct 2022 (1 month)
Assisted with database design, testing, and validation. Performed data verification and quality checks.
Degrees, certifications, and relevant coursework
Basic Cellular Networks Operator Course, Cellular Networks
2023 - 2023
Completed the Basic Cellular Networks Operator Course.
Associate of Science, Information Systems Management
2020 - 2022
Grade: 3.3
Pursued an Associate of Science in Information Systems Management, achieving a GPA of 3.3.
Creating & Developing Websites (HTML, CSS, JavaScript), Web Development
2021 - 2021
Completed a course on Creating & Developing Websites covering HTML, CSS, and JavaScript.
Ordinary Level, General Studies
2015 - 2020
Completed Ordinary Level studies, passing 8 CSEC/O-Level subjects including English A and Mathematics.
Software and tools used professionally
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