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Hector Phillip

@hectorphillip

Clerical assistant at Southwest Regional Health Authority who supported patient admissions and improved medical-record filing and retrieval.

Trinidad and Tobago

Message

At Southwest Regional Health Authority, I assisted patients and visitors at the hospital information booth and supported patient admissions and discharges. I also managed confidential medical records and improved filing and retrieval processes.

At CINNAWORLD LIMITED, I handled daily operations and supported team scheduling, training, and coaching as a Crew Member. I contributed to a 20% increase in sales through customer service, product recommendations, and efficient operations.

Experience

Work history, roles, and key accomplishments

Clerical Assistant

Southwest Regional Health Authority

Sep 2024 - Sep 2026 (2 years)

Assisted 100+ patients and visitors daily at the hospital information booth, managed confidential medical records, and supported admissions and discharges across hospital wards.

Microsoft Word Excel Cellma Bed Utilization Customer Service Record keeping Confidentiality

Crew Member

Cinnaworld Limited

Apr 2022 - Mar 2024 (1 year 11 months)

Performed supervisory and assistant manager-level responsibilities, overseeing daily operations, cash handling, and team supervision. Contributed to a 20% increase in sales through effective customer service and efficient operations.

Supervision Cash Handling POS systems Inventory Management Customer Service Scheduling Training

Salesclerk

Trini Treasures Ltd/ Kidszone Ltd

Nov 2020 - Oct 2021 (11 months)

Independently managed store operations, cash handling, and bank deposits. Contributed to a 15% increase in sales through effective customer service and strategic merchandise displays.

POS systems Cash Handling Customer Service Merchandising Inventory Management

Sandwich Artist

Subway

Jul 2017 - Jan 2018 (6 months)

Contributed to a 40% increase in store sales through effective customer service and efficient order fulfillment. Managed inventory and conducted food-quality audits to maintain compliance.

Customer Service POS systems Inventory Management Food Safety Order Fulfilment

Education

Degrees, certifications, and relevant coursework

University of the West Indies – Roytec

Associate Degree of Science, Business Management

2023 -

Pursuing an Associate Degree of Science in Business Management, ongoing since 2023.

Coursera

Google IT Support, Information Technology

2022 - 2022

Completed the Google IT Support certificate in 2022.

Pleasantville Comprehensive Secondary School

CAPE, General Studies

2011 - 2017

Completed CAPE qualifications in Sociology, Literatures in English, Communication Studies, History, and Caribbean Studies.

Open Bible High School

CSEC, General Studies

2011 - 2017

Completed CSEC qualifications in Spanish, Principles of Business, English Language, History, Integrated Science, Mathematics, English Literature, and Social Studies.