Looking for a job

Alex Ibar

@alexibar

Message

I build client trust through accurate, relationship-first customer and account support.

Jamaica

Message

What I'm looking for

I'm looking for a client-facing role in fintech or cryptocurrency where I can build trust, guide customers through unfamiliar processes, maintain accurate records, and work in a fast-paced, high-accountability environment.

I've supported customers at On Running, Enterprise, Nespresso, Cox Communications, and Amazon, resolving account, order, service, and product issues across phone, email, chat, and text.

At On Running, I handled order tracking, returns, exchanges, warranties, and product questions while maintaining accurate case notes and transaction references for audit trails. I also de-escalated difficult complaints with calm, clear communication that preserved client trust.

Across high-volume environments, I've managed CRM documentation, guided customers through unfamiliar processes, and built lasting relationships through personalized follow-up. I'm eager to bring that detail-driven, relationship-first approach to a client-facing fintech or cryptocurrency role.

Experience

Work history, roles, and key accomplishments

Customer Representative

On Running

Jan 2023 - Dec 2024 (1 year 11 months)

Resolved customer inquiries via email, chat, and phone, maintaining accurate case notes and preserving brand satisfaction. Handled order tracking, returns, exchanges, sizing, warranty, and product questions for On Cloud footwear and apparel.

Customer Service CRM Order Management Returns Exchange Warranty Product Knowledge Communication Skills

Customer Service & Sales Representative

Enterprise & Nespresso

Jan 2021 - Dec 2023 (2 years 11 months)

Answered customer inquiries and booked services, improving response times in a high-volume setting. Managed customer accounts and documentation in CRM, maintaining accurate records for follow-up.

Customer Service Sales CRM Account Management Communication Skills

Sales Representative

Cox Communications

Jan 2020 - Dec 2021 (1 year 11 months)

Delivered frontline customer support while promoting internet and cable plans, increasing conversion rates through targeted recommendations. Assessed customer needs and proposed appropriate service upgrades, improving customer fit and satisfaction.

Sales Customer Service Needs Assessment Negotiation Communication Skills

Customer Service Representative

Amazon

Jan 2018 - Dec 2020 (2 years 11 months)

Managed 60–80+ daily customer contacts via phone, email, and chat, meeting set response targets. Resolved order, account, and service issues to improve customer satisfaction and case closure rates.

Customer Service CRM Order Resolution Account Management Communication Skills