Open to opportunities

Letitia Perry

@letitiaperry

Message

Customer service professional delivering efficient multi-channel support and resolutions.

Jamaica

Message

What I'm looking for

I seek a customer-focused role where I can apply CRM and technical troubleshooting skills, solve issues efficiently, and grow while improving customer experience.

I am a customer service representative with 8+ years of experience delivering high-quality support across phone, chat, and email channels, skilled in technical troubleshooting, CRM systems, and conflict resolution. I consistently provide accurate product and service information, manage account updates and data entry, and handle high-volume workloads while maintaining professionalism and building customer trust.

I have supported global customers at companies including Influx, Outdoorsy, Rent To Own Services, and IBEX Global, resolving technical and account-related issues, routing calls effectively, and following up with clear written communications. I seek opportunities where I can apply strong communication, problem-solving, and CRM expertise to improve customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Influx

Jun 2024 - Aug 2025 (1 year 2 months)

Delivered chat and email support for global customers, resolved technical and account issues, and maintained accurate account data while handling high-volume inquiries.

Chat Email Technical Troubleshooting Data Entry Conflict Resolution Multitasking Product Knowledge

Customer Support Representative

Outdoorsy

Jun 2023 - Dec 2023 (6 months)

Assisted customers via phone, chat, and email, diagnosed and resolved technical and account-related issues, and managed customer profile updates to ensure accurate records.

Phone Support Chat Support Email Support Technical Troubleshooting Account Management Problem Solving

Customer Service Agent

Rent To Own Services

May 2022 - May 2023 (1 year)

Handled inbound and outbound calls, routed customers to appropriate departments, and sent follow-up communications while providing accurate product and service information.

Inbound & Outbound Customer Service Routing Verbal Communication Office Administration

Customer Service Representative

IBEX Global

Dec 2017 - May 2022 (4 years 5 months)

Supported customers via phone, chat, and email, troubleshot technical issues, and maintained accurate customer records to improve resolution efficiency.

Phone Support Chat Support Email Support Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

Portmore Community College

2007 - 2008

Attended Portmore Community College from 2007 to 2008; coursework and details not specified.

Bridgeport High School

2002 - 2007

Attended Bridgeport High School from 2002 to 2007; obtained CXC subjects including Office Administration, Principles of Accounts, Home Economics Management, English A, Information Technology, and Principles of Business.