Alex Eduard Ion

Prepared orders for shipment by packing, labeling, scanning items, and palletizing while ensuring accuracy, quality, and safe handling of goods in a clean, organized workspace.

Conducted closing-focused sales activities targeting prospective students; role impacted by low prospect availability and purchasing capacity, factors beyond my control.

Troubleshot and resolved complex hardware, software, and network issues, managed escalations, collaborated with technical teams, and authored knowledge base articles to reduce repeat incidents.

Troubleshot and resolved complex hardware, software, and network issues, managed escalated cases, and documented solutions for the knowledge base while communicating technical updates to customers.

Delivered customer service via phone, email, and chat, documented interactions in CRM, escalated complex technical issues, and identified recurring problems to improve service processes.

Delivered customer service via phone, email, and chat using CRM systems to document interactions, escalated complex issues, and identified recurring problems to improve processes.

Prospected and qualified B2B leads via outbound calls, email, and social media, scheduled demos to maintain a strong pipeline and managed CRM records to optimize outreach.

Prospected and qualified leads via outbound calls, email, and social media, scheduled demos to maintain a strong pipeline, and managed CRM data to support sales activities.

Coordinated daily dispatch of transport vehicles across North America, ensured on-time freight delivery, and prepared customs documentation to maintain regulatory compliance.

Coordinated daily dispatch of transport vehicles across North America, ensured timely freight delivery, and prepared customs documentation to ensure cross-border compliance.

Resolved technical and account issues via phone, email, and chat, managed escalations with specialized teams, and documented solutions in CRM to support knowledge sharing.

Resolved technical and account issues via phone, email, and chat, managed escalations with engineering teams, and documented solutions in CRM to support knowledge sharing.

Handled high volume inbound calls, generated sales leads, met sales and service targets, resolved complaints, and maintained accurate customer records to build lasting relationships.

Handled high call volumes to generate sales leads, meet sales targets and quotas, resolve customer complaints, and build sustainable relationships through effective communication.

Provided rapid responses to customer queries, documented issues and resolutions, and developed service solutions while learning new products to enhance support quality.

Provided rapid responses to customer queries, documented issues and resolutions, learned new products/services, and developed service solutions to improve satisfaction.

Enrolled in Commercial Activities Technician program beginning January 2019.

Completed secondary education culminating in the Bacalaureat degree with a focus on General Sales, Merchandising and Related Marketing Operations.