Open to opportunities

charles whitfield

@charleswhitfield

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Versatile operations and finance professional with 8+ years of experience.

United States

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and the chance to make a significant impact within a dynamic team.

I am a versatile Operations and Finance professional with over 8 years of experience leading business operations, accounting processes, and project coordination. My career has been marked by a commitment to excellence and a high attention to detail, which has allowed me to thrive in corporate finance and cross-functional collaboration.

Throughout my career, I have successfully managed client and project operations for multinational corporations, directed project coordination, and optimized revenue through financial tracking and analysis. My achievements include recovering over $100k in missed revenue and implementing new accounting functions that increased operational efficiency. I am passionate about leveraging my skills to drive business success and contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Account Operations Analyst

NTT Data Americas, Inc.

Jun 2022 - Mar 2025 (2 years 9 months)

Managed client, project, and business operations for the U.S. branch of a $20B multinational company. Directed reporting and revenue projections for over 30 projects valued at $20K–$3M, recovering $100K+ in missed revenue by auditing 2,000+ unbilled hours.

SAP S 4HANA Salesforce Financial Modeling Revenue Projections Client Management Business Operations Data Analysis Project Management Revenue Projection

Account Operations Analyst

NTT Data Americas, Inc.

Jun 2022 - Feb 2025 (2 years 8 months)

Managed client, project, and business operations for U.S. branch of $20B multinational company.

Created ad hoc financial models of project net incomes and quarterly revenue.

Directed reporting and revenue projections for 30+ projects valued at $20K–$3M

Project Coordination Revenue Projection Reporting Audit Management Cross Functional Collaboration

Lease Income Accountant

McDonald’s Corporation

Feb 2022 - Jun 2022 (4 months)

Supported income accounting and business operations for franchise fees and leases across 200+ Canadian restaurants. Posted journal entries and performed general ledger reconciliations in Oracle NetSuite.

Oracle NetSuite Journal Entries General Ledger Reconciliation Income Accounting Business Operations Financial Reporting

Lease Income Accountant

McDonald's Corporation

Feb 2022 - Jun 2022 (4 months)

Performed accounting functions for McDonald's Western Canada division, managing accounts payable/receivable for over 200 restaurants and reconciling general ledger accounts through GAAP using Oracle Netsuite during month-end close.

GAAP Accounts Payable Accounts Receivable NetSuite General Ledger Month End Close Financial Reporting

Back Office Operations Manager

SIGA North America, Inc.

Nov 2018 - Jul 2021 (2 years 8 months)

Oversaw U.S. and Canadian back-office and business operations for a $69M global manufacturer. Directed U.S. and Canadian payroll, revenue, sales tax remittance, and business process improvements, implementing SAP accounting and operations improvements that increased accuracy and efficiency.

SAP S 4HANA Payroll Processing AP AR GL Reconciliation Financial Modeling Business Process Improvement Tax Compliance Revenue Management

Back Office Operations Manager

SIGA North America, Inc.

Nov 2018 - Jul 2021 (2 years 8 months)

Directed operations for a manufacturer with significant sales across North America, Europe, and Asia. Managed payroll, tax remittance, and accounts payable/receivable using SAP S/4HANA, ensuring accurate financial operations.

Payroll Management Tax Remittance Accounts Payable Accounts Receivable Financial Operations

Operations Associate

The Financial Health Network

Jan 2018 - Nov 2018 (10 months)

Managed sales, project, and business operations for a nonprofit fintech consultancy. Executed daily financial transactions and posted journal entries (GAAP), reducing liabilities from $1.25M to $800K via account reconciliation.

MS Dynamics Salesforce GAAP Financial Analytics Payroll Management Journal Entries General Ledger Financial Reporting

Operations Associate

The Financial Health Network

Jan 2018 - Nov 2018 (10 months)

Managed sales operations and accounting for a nonprofit consultancy, performing financial transactions and accounting entries using GAAP. Created reports and tracked project completion while managing payroll for over 50 employees.

GAAP Project Management Payroll Management Reporting

Payroll and Student Employment Manager

Lake Forest College

Jan 2013 - Jun 2017 (4 years 5 months)

Administered $3.5M payroll for 1,000+ employees and 600+ student workers using ADP. Managed a $1.7M student employment budget via cost analysis, reducing payroll processing time by 20% with Six Sigma methods.

ADP Payroll Management Budget Management Cost Analysis Six Sigma Tax Compliance Team Supervision Process Improvement

Payroll and Student Employment Manager

Lake Forest College

Jan 2013 - Jun 2017 (4 years 5 months)

Managed payroll for over 1,000 employees and 600+ students, processing significant monthly payrolls using ADP. Implemented Six Sigma methodology to improve payroll processing efficiency and managed the student employment budget.

ADP Payroll Management Six Sigma Budget Management Financial Analysis Process Improvement

Ammunition Stock Control and Accounting Specialist

U.S. Army National Guard

Sep 2011 - Jul 2014 (2 years 10 months)

Tracked and analyzed ammunition usage to prevent fraud and theft using SAAS-MOD accounting systems. Managed stock control procedures for ammunition and explosives, achieving the rank of Specialist (E-4) before honorable discharge.

Fraud Prevention Inventory Management

Education

Degrees, certifications, and relevant coursework

Community College of Baltimore County

Associate of Applied Sciences, Accounting

2023 - 2025

Associate of Applied Sciences in Accounting with coursework in Business Law I, Cost Accounting, Tax Accounting, and Excel for Accounting and Business.

Southern Illinois University-Carbondale

Master of Business Administration, Business Administration

2012 - 2014

Completed a Master of Business Administration (MBA) with selected coursework in Financial Accounting, Advanced Operations Management, and Advanced Financial Management.