Ery Ortiz

Managed sales and customer service, demonstrating extensive product knowledge. Performed various office and administrative duties, including payroll and sales team leadership, and maintained meticulous records.

Provided exceptional customer service and managed vehicle parts and work order information. Utilized SAP, Microsoft Word, and spreadsheets for data entry, filing, and record-keeping, handling various payment methods and balancing registers.

Efficiently packed and sealed products for delivery, and sorted all incoming and outgoing shipments. Operated forklifts and pallet jacks, managed trailer parking at bay doors, and conducted trailer and shipment audits.

Managed passenger check-ins and baggage handling, and resolved various passenger concerns and issues. Made general announcements and ensured accurate baggage matching for all flights.

Handled passenger check-ins and baggage, and addressed all passenger concerns and issues. Made general announcements and ensured accurate baggage matching.

Delivered high-quality customer service to students and faculty, and managed data entry into spreadsheets using SAP, Excel, Word, and PowerPoint. Assisted with payroll, new employee orientation, timesheets, work-study programs, benefits, and financial aid, while also performing receptionist, front desk, human resources, and clerical duties.

Processed applications using Microsoft Word and Excel, and utilized strong communication skills to answer questions and resolve problems. Performed data entry into Excel spreadsheets to store information for various company programs and networks.

Currently pursuing an Associate degree in Human Resources. The program focuses on foundational knowledge in HR principles and practices.

Completed an Associate degree program. Gained experience in payroll administration and various administrative duties.