Alexandra Goins

Provided customer service for Wells Fargo Wealth Investment Management, focusing on brokerage support. Assisted clients with website access, account maintenance, document review, and money movement.

Managed cash office operations, including verifying inventory, balancing registers, and preparing deposits. Performed front-end cashier duties, directing customers, processing transactions, and preventing theft.

Specialized in non-fraud online payment claims, handling various transaction types. Promoted to trainer and team lead, collaborating with management and legal teams to update procedures.

Assisted customers with online banking and mobile app navigation, progressing to core banking support. Handled balance inquiries, document requests, investment reviews, and fraud reports.

Managed client accounts, scheduled services, and maintained business inventories. Developed standard operating procedures, created promotions, and managed email campaigns.

Created and maintained client and job profiles, scheduling repairs and installations. Managed worker timesheets, recorded customer feedback, and handled estimates and contracts.

Managed copy center operations, including document copying, faxing, and delivery. Promoted to A-Team, training new members and creating standard operating procedures for hospitality.

Assisted customers with vacation timeshare exchanges and promoted all-inclusive trips. Promoted to the Club Wyndham team, serving VIP RCI members.

Provided salon support, including shampooing, laundry, and appointment setting. Apprenticed in floral business, assisting with scheduling, planning, and creating arrangements for events.

Managed front desk operations, greeting customers and handling phone calls. Scheduled and rescheduled appointments, managed double bookings, and processed payments.

Currently pursuing a Bachelor of Science in Business Administration with a focus on Marketing. The program is entirely online, offering flexibility to complete coursework at my own pace while working full-time. I am two semesters away from completing my degree, with a career goal in international marketing consultation.

Activities and societies: Teacher's assistant for World Prehistory, Linguistic Anthropology, Historical Anthropology, and First Semester Japanese Classes.

Undertook classes primarily in-person, with some general education courses completed online. Served as a teacher's assistant for various anthropology and Japanese language courses, which involved grading papers, tutoring classmates, and leading classes during professor absences. Prepared a lecture on the history of the Korean language that is still in use.

Activities and societies: Jury AAA Contemporary Vocalist, Jury AAA Classical Vocalist

Attended all classes in-person, with coursework focused on a career as a contemporary vocalist. Was approved for a program with ties to Julliard and considered for a scholarship. Withdrew from the program due to a required major throat surgery, which impacted scholarship eligibility.

Activities and societies: Teacher's assistant for music and English departments; Greeley Jazz Festival Recognition (4.5 Star Jazz Vocalist, 5 Star Jazz Vocalist); All State Vocal Rating (4 Star Classical Vocalist, 5 Star Classical Vocalist); School Awards for Chemistry, Theology, English, Music, Physical Ed., and Physics Honors.

Completed all four years at Judge Memorial Catholic High School, a college preparatory institution. Served as a teacher's assistant for the music department during junior and senior years, and for the English department in the senior year. Majored in performing arts with a minor in sciences.