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Stefan Bogoev

@stefanbogoev

Customer Support Agent at CRAE GROUP, resolving iGaming payment issues and documenting cases in CRM workflows.

At CRAE GROUP, I provide day-to-day customer support to iGaming customers and investigate complex issues, including missing funds and payment-related cases. I document interactions and case details in CRM workflows.

At Crypto.com, I worked as a Customer Experience Associate and later a Senior Customer Experience Associate on night shifts. I resolved complex and escalated customer issues, trained new staff, and monitored quality metrics.

At Pragmatic Play, I worked as a Control Room Operator and Game Presenter, supporting studio operations and player experience. Earlier, I closed 8 real estate deals in slightly over a year at Address Real Estate Ltd.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

CRAE GROUP

Mar 2026 - Sep 2026 (6 months)

Provided customer support to iGaming customers across day-to-day service interactions. Documented customer interactions and case details accurately in the CRM.

Live Chat Zendesk Intercom Slack Confluence Jira

Senior Customer Experience Associate (Night Shift)

Crypto.com

Mar 2025 - Sep 2026 (1 year 6 months)

Maintained high customer satisfaction through effective issue resolution. Trained new staff on customer service protocols and best practices.

Customer Service Training Quality monitoring Issue Resolution Collaboration Process Improvement Feedback Analysis Escalation Management

Customer Experience Associate (Night Shifts)

Crypto.com

Jun 2024 - Mar 2025 (9 months)

Managed incoming communication from existing and potential customers. Resolved complex product or service problems, including priority and VIP customer inquiries and escalations.

Customer Service Communication Skills Problem Solving Escalation Management Product Knowledge

Pragmatic Play Control Room Operator

Pragmatic Play

Mar 2024 - May 2024 (2 months)

Supervised and verified operational activities according to the Activity Organization Matrix. Ensured studio functionality and maintained company game standards.

Operations Supervision Incident Reporting Problem Solving Game Standards

Pragmatic Play Game Presenter

Pragmatic Play

Sep 2023 - Mar 2024 (6 months)

Provided exceptional customer service as a game presenter. Ensured the best possible experience for players.

Customer Service Communication Skills Presentation Skills

Real estate agent

Address Real Estate Ltd

Jan 2020 - Dec 2021 (1 year 11 months)

Became a realtor to develop social and selling skills. Made phone calls and organized viewings, gathered listings, and closed 8 deals in slightly over a year.

Sales Communication Skills Real Estate Customer Service