Jan Matouš
@janmatou
Compliance Reviewer at PLUS 500, reviewing cases in Czech, Slovak and Japanese.
BulgariaWhat I'm looking for
At PLUS 500 in Sofia, I work as a Compliance Reviewer with Czech, Slovak and Japanese.
At SOFIA STARS LTD., I worked as a CZ/SK VIP QA manager and as a VIP Account Manager with Czech and Slovak.
At TELUS INTERNATIONAL, I supported customers in Czech and English and served as a Backup Team Leader.
Earlier, I worked in customer support, sales, technical support and back office roles at ISGBG LTD., TEAMS.BG, TTEC, and SUTHERLAND Bulgaria.
Experience
Work history, roles, and key accomplishments
Reviewing compliance matters for Czech, Slovak, and Japanese markets.
CS and Sales Representative
Sofia Stars Ltd.
Aug 2025 - Jan 2026 (5 months)
Provided customer service and sales support in the computing/IT services and gaming/iGaming industry.
CZ/SK VIP QA Manager
Sofia Stars Ltd.
Jul 2025 - Aug 2025 (1 month)
Managed quality assurance for VIP customers in Czech and Slovak markets.
Customer Support Agent
Sofia Stars Ltd.
Oct 2024 - Jun 2025 (8 months)
Provided customer support in Czech and Slovak languages.
VIP Account Manager
Sofia Stars Ltd.
Oct 2024 - Jun 2025 (8 months)
Managed VIP accounts for Czech and Slovak clients.
Provided customer support in Czech and English, also served as backup team leader.
CS and Sales Representative
ISGBG Ltd.
Sep 2019 - Aug 2022 (2 years 11 months)
Handled customer service and sales in Czech language.
Customer Support
Teams.bg
May 2019 - Sep 2019 (4 months)
Provided customer support via email and phone calls.
Provided technical support via email, chat, and phone calls.
Performed back-office tasks for the Amazon project.
Education
Degrees, certifications, and relevant coursework
Qualification in operation of Handling Technologies
Qualification in operation of Handling Technologies, Handling Technologies
Successfully finished a course for driving and operating with Handling Technologies, obtaining a license for forklift types L10, E16P, M35D.
Secondary Technical School of Building and Gardening
Secondary Technical School Diploma, Building
Graduated from Secondary Technical School of Building and Gardening with a focus on building.
Tech stack
Software and tools used professionally
Availability
Location
BulgariaAuthorized to work in
Salary expectations
Social media
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