Open to opportunities

Abhishek Suresh

@abhisheksuresh1

Message

Detail-oriented QA & Support professional with 7+ years of experience.

Canada

Message

What I'm looking for

I am looking for a remote, part-time role that allows me to deliver reliable support with minimal onboarding.

As a friendly and detail-oriented QA & Support professional, I bring over 7 years of experience in resolving customer issues and managing tickets across various remote support environments. My expertise lies in handling chat, email, and phone-based queries with empathy and professionalism, ensuring customer satisfaction at every step.

Throughout my career, I have successfully assisted startups with testing, bug reports, and user issue resolution as a self-employed QA and Technical Support Engineer. My role involved providing chat and email support to development teams for QA escalations, diagnosing customer-reported problems, and managing bug-tracking workflows. I have also supported clients and development teams during UAT testing, collaborating with stakeholders to prioritize issues and ensure timely follow-ups.

Experience

Work history, roles, and key accomplishments

Current

Manual QA & Technical Support Engineer

Current

Self-employed / Freelance QA Projects

Jan 2017 - Present (8 years 7 months)

Assisted startups with testing, bug reports, and user issue resolution. Provided chat and email support to dev teams for QA escalations and helped diagnose customer-reported problems and replicated issues.

Testing Bug Reporting Chat Support Email Support User Feedback Documentation

QA Analyst

[Your Last Employer]

Jan 2015 - Dec 2022 (7 years 11 months)

Supported clients and dev teams during UAT testing, resolving access and setup issues. Participated in daily support triage with developers and product managers, and worked with stakeholders on issue prioritization and customer follow-ups.

UAT Developer Support Triage Prioritization Stakeholder Management

Education

Degrees, certifications, and relevant coursework

University Name

Bachelor's Degree, Your Field or “Incomplete” if applicable

Completed a Bachelor's Degree at a university in India, focusing on foundational studies in the chosen field. The program provided a comprehensive understanding of core concepts and principles.