Open to opportunities

Anirudh Shandilya

@anirudhshandilya

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IT support professional delivering Tier 1/2 helpdesk solutions for Windows, networks, and connectivity.

Canada

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What I'm looking for

I’m seeking IT helpdesk or technical support roles in Montreal where I can resolve Tier 1/2 issues end-to-end, use remote troubleshooting, and support users with Windows, Microsoft 365, and connectivity—while maintaining fast, accurate case follow-up.

I’m an IT Support Professional with 4+ years of Tier 1 and Tier 2 technical support experience, resolving hardware, software, network, and connectivity issues via phone, email, and live chat. I’m skilled in remote desktop troubleshooting and guided troubleshooting for users, including Microsoft 365 setup, application installation, VPN configuration, and software updates.

In my support work, I manage high-volume case flow in CRM and ticketing systems (CORE Software), performing Windows OS and application support while maintaining full case accuracy and timely follow-up. I also contribute beyond helpdesk—handling billing audits, invoice verification, data validation, and operational reporting—while creating technical documentation to reduce repeat tickets. I’m now seeking IT helpdesk or technical support roles in Montreal.

Experience

Work history, roles, and key accomplishments

Current

Administrative Coordinator

Current

Day & Ross

May 2026 - Present (2 months)

Audits freight rates and verifies billing accuracy by resolving invoice discrepancies and reconciling financial data. Extracts, validates, and cross-references operational reports and processes driver documentation to support accurate shipment tracking and delivery coordination.

Billing Audit Invoice Validation Data Validation Document Verification Data Entry Operational Reporting Shipment Tracking

Technical Support Advisor

Concentrix

Oct 2023 - Mar 2026 (2 years 5 months)

Provided Tier 1 and Tier 2 IT support via phone, email, and live chat, resolving hardware, software, network, and Windows OS issues. Performed remote desktop troubleshooting, guided Microsoft 365 and VPN configuration, managed 50+ daily cases in CORE/CRM systems, and maintained technical documentation.

Tier 1 Support Tier 2 Support Remote Desktop Support Windows Troubleshooting Microsoft 365 Support VPN Network Troubleshooting Software Configuration Connectivity Support Core Technical Documentation

Customer Service Representative

IO Solutions

Oct 2022 - Sep 2023 (11 months)

Handled high-volume inbound customer calls, resolving queries and complaints with accuracy and professionalism. Developed and standardized service response procedures to improve team efficiency and reduce resolution times.

Inbound Calls Customer Support Complaint Resolution Service Response Procedures Problem Solving Customer Service

Client Service Representative

Access Research

Nov 2021 - Jul 2022 (8 months)

Managed client accounts, prepared service tickets, and conducted satisfaction surveys to drive service improvement. Maintained high call-handling standards, minimizing wait times and improving customer satisfaction.

Client Account Management Service Ticket Preparation Client Satisfaction Surveys Service Improvement Customer Service Customer Satisfaction