At Yocket Pvt Ltd, I manage a 25-member team across Admissions, Support, Data and GRE Prep. I improved application turnaround time and reduced escalations through streamlined daily tracking and coordination.
I maintain program data for 200+ courses and deliver weekly MIS reports. My work productivity reports drove a 12% improvement in overall team productivity.
At KC Overseas Education, I developed SOPs with the process excellence team, enhancing operational efficiency by 25%. I also secured direct partnerships with 30+ Tier 1 universities and streamlined workflows across marketing, finance and sales.
At Esmito Solutions, I managed and coached a 35-member support team and worked on demand prediction analysis processes that boosted customer satisfaction by 50% and cut operational costs by 20%. Across my operations roles, I’ve also supported sales reporting, client and partner escalations, and performance insights for leadership.
