Frederico Durão De Oliveira
@fredericodurodeolive
I improve client outcomes, sales pipelines, and marketing operations across EMEA through data-driven process design.
PortugalWhat I'm looking for
At Genpact, I manage 1,000+ EMEA complaint cases end-to-end, reducing average resolution time by approximately 20% through redesigned processes and triage optimisation.
I coordinate legal, compliance, and operations teams on high-priority escalations with zero SLA breaches, while improving audit traceability through structured Salesforce case classification. My work has earned VP-level recognition and the 2025 Genpact AI Idea Generation Award.
Previously, I managed brand operations across Iberia, including agencies, field teams, budgets, vendors, and regulatory stakeholders. I also led a B2B growth programme at Porbite, increasing the sales pipeline by 150% and CRM adoption by 115% among enterprise clients.
I bring 9+ years across client relationships, sales, CRM governance, marketing operations, and Lean Six Sigma process improvement. I work across English, Portuguese, and Spanish with stakeholders in 10+ EMEA markets.
Experience
Work history, roles, and key accomplishments
Managed 1,000+ complaint cases end-to-end across EMEA, reducing resolution time by 20% and maintaining top-3 performance. Led cross-functional coordination with legal, compliance, and operations teams, ensuring zero SLA breaches.
Managed end-to-end brand operations across Iberia, coordinating agencies, field teams, and regulatory stakeholders. Oversaw marketing budget allocation and vendor management, ensuring full brand compliance.
Reviewed and quality-assured 100+ content items daily, maintaining high accuracy in a fast-paced compliance environment. Served as Lean Digital Ambassador, contributing to digital transformation initiatives.
Sales & CRM Project Manager
Porbite
Jan 2020 - Aug 2021 (1 year 7 months)
Led B2B growth programme from strategy to execution, growing sales pipeline by 150%. Implemented CRM system for pipeline tracking, driving 115% adoption growth among enterprise clients.
Sales & Marketing Consultant
IT Consulting
Sep 2018 - Dec 2019 (1 year 3 months)
Led full marketing operations including branding, digital campaigns, and go-to-market execution for hardware sales. Delivered +70 client workshops and managed the end-to-end commercial cycle, improving sales performance by 160%.
Grew territory revenue by 120% year-over-year while building strong relationships with healthcare professionals. Specialised in pharmaceutical product positioning within the Primary Care segment, increasing prescription volume by 130%.
Education
Degrees, certifications, and relevant coursework
EDIT
User Experience & Interface Design, User Experience & Interface Design
2024 - 2024
Completed a course in User Experience & Interface Design at EDIT in Lisbon, Portugal, from March to July 2024.
International Business Management Institute (IBMI)
Mini MBA, Marketing
2023 - 2023
Completed a Mini MBA in Marketing at the International Business Management Institute in Berlin, Germany, from January to July 2023.
ITI
Digital Marketing Certification, Digital Marketing
2020 - 2020
Completed a Digital Marketing Certification at ITI in Lisbon, Portugal, in 2020.
Universidade Lusófona
Master's, Marketing
2010 - 2012
Completed a Master's in Marketing at Universidade Lusófona in Lisbon, Portugal, from 2010 to 2012.
Universidade Lusófona
Bachelor's, Cinema, Video and Multimedia Communication
2005 - 2009
Completed a Bachelor's in Cinema, Video and Multimedia Communication at Universidade Lusófona in Lisbon, Portugal, from 2005 to 2009.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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