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Cátia Filipe

@ctiafilipe

International operations professional at Redslim who led global client projects and introduced AI-supported validation into data workflows.

Portugal

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At Redslim, I led global projects to design and implement operational solutions for a major client, coordinating cross-functional teams across multiple countries. I also introduced AI-supported validation into quality checks and improved consistency and processing times across markets.

At Nielsen, I managed international data delivery projects and optimized processes to reduce turnaround time and cost. Earlier, at BNP Paribas, I managed corporate action client portfolios in a regulated environment and strengthened process controls and compliance.

Experience

Work history, roles, and key accomplishments

Senior International Operations Associate

Redslim

May 2023 - Jun 2026 (3 years 1 month)

Led global projects to design and implement operational solutions for a major client, coordinating cross-functional teams across multiple countries. Drove process improvements, AI-supported automation, and documentation while managing concurrent initiatives in a remote environment.

Project Management Process Improvement AI Powered Automation Data Delivery Stakeholder Management Cross functional Coordination Process documentation KPI Tracking Remote Collaboration

Global Client Liaison

Nielsen

Apr 2019 - Apr 2023 (4 years)

Managed data delivery projects across multiple international markets, ensuring accurate and on-time output. Optimized operational processes to reduce turnaround time and cost, and translated client needs into technical requirements.

Data Delivery Process Optimization Customer Relationship Management Requirements Gathering Cross Functional Communication Performance Monitoring Escalation Management

Corporate Action Account Manager

BNP Paribas

Apr 2015 - Mar 2019 (3 years 11 months)

Managed client portfolios through major market events in a highly regulated environment, advising on operational steps to minimize risk and ensure accurate execution. Strengthened regulatory and process controls, improving compliance and operational reliability.

Corporate Actions Regulatory Compliance Operational Risk Process Control Customer Relationship Management Governance Audit Requirements

Customer Care Assistant

Webnode

Jun 2013 - Nov 2014 (1 year 5 months)

Resolved customer queries in several languages within an international support team, working to case resolution targets.

Customer Support Multilingual Communication Case Resolution

Public Relations Assistant (Internship)

Niche Marketing Group

Mar 2012 - May 2012 (2 months)

Supported media and marketing teams with product launches and promotional campaigns.

Public Relations Marketing Support Campaign Coordination

Education

Degrees, certifications, and relevant coursework

ISCTE Business School

Master of Business and Management, Business and Management

2023 - 2025

Pursued a Master of Business and Management at ISCTE Business School from 2023 to 2025.

ISCTE Business School

Executive Master, Strategic Management of People & Leadership

2022 - 2023

Completed an Executive Master in Strategic Management of People & Leadership at ISCTE Business School from 2022 to 2023.

Leeds Metropolitan University

BA (Hons), Business and Management

2010 - 2013

Activities and societies: One-semester study-abroad exchange at Macquarie University, Sydney (2012).

Earned a BA (Hons) in Business and Management from Leeds Metropolitan University from 2010 to 2013, including a one-semester study-abroad exchange at Macquarie University, Sydney in 2012.