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Carolina Pragosa

@carolpcarv

Sales Operations Manager at RUPTIV Business Studio, building brand and sales strategies and optimizing back-office systems.

Portugal

Message

What I'm looking for

I am looking for opportunities where I can apply my experience in team management, business operations, process improvement and performance management. I am open to remote, hybrid or on-site opportunities, including international positions and relocation. I value professional environments that encourage autonomy, clear communication, continuous learning and meaningful contribution.

At RUPTIV Business Studio, I work with early-stage and established businesses on business development, positioning and operational improvement. I develop brand and sales strategies, structure service offerings, improve back-office processes and coordinate project implementation.

At Teleperformance, I managed multicultural teams across six international markets, supporting performance management, KPI analysis, reporting and operational improvement. I also developed Power BI dashboards to improve performance visibility and support data-driven decision-making. Previously, I worked as a Content Analyst, reviewing social media content and assessing policy implementation, brand safety and regulatory compliance.

At PO Unibanco, I led sales teams, monitored commercial performance against business targets, managed customer accounts and supported recruitment, onboarding and training. I also contributed to sales strategy implementation and the development of team performance.

I have a Master's degree in Business Management and a Bachelor's degree in Human Resources and Organisational Behaviour. I am currently expanding my knowledge of behavioural neuroscience, with a particular interest in decision-making, human behaviour and organisational dynamics.

Experience

Work history, roles, and key accomplishments

Co-founder and Business Development Lead

RUPTIV Business Studio

Sep 2025 - Oct 2026 (1 year 1 month)

Co-founded a business studio serving 12 paying early-stage clients, including travel agencies. Repositioned a travel agency from budget to high-end travel within 6 months, increasing revenue and converting dormant leads.

Business Planning Business Analysis Business Strategy

Team and Operations Manager

Teleperformance

May 2021 - Sep 2025 (4 years 4 months)

Led six multicultural teams supporting France, Israel, Poland, Sweden, Brazil and Portugal. Coordinated daily operations, workforce planning, and performance monitoring using Power BI and Excel.

Content Analyst

Teleperformance

Feb 2020 - Apr 2021 (1 year 2 months)

Reviewed content and accounts against brand safety, community and regulatory policies. Acted as client point of contact and coordinated work distribution.

Content Moderation Policy Compliance Client Communication Work Coordination

Kitchen Design Sales Specialist

IKEA Portugal

Apr 2017 - Jan 2020 (2 years 9 months)

Designed tailored kitchen solutions through a consultative, needs-based approach. Contributed to departmental commercial objectives through cross-selling and customer engagement.

Consultative Selling Kitchen Design Customer Engagement Cross Selling

Operations and Team Manager

Private Healthcare Clinics

Jan 2016 - Apr 2017 (1 year 3 months)

Managed daily operations of one clinic while supporting a second, coordinating teams of ~7 people in each. Investigated operational issues and implemented improvement actions.

Operations Management Team Leadership Process Improvement Stakeholder Coordination

Operations and Team Development Manager

PO Unibanco Partner

Nov 2013 - Dec 2015 (2 years 1 month)

Managed sales operations and sales teams across Lisbon and the North region, leading a team of ~10. Created sales projections and forecasts; supported account management and upselling.

Sales Operations Team Management Forecasting Account Management Recruitment Training

B2B Sales and Team Manager

NOS SGPS

Sep 2012 - Nov 2013 (1 year 2 months)

Led and supported B2B commercial teams, focusing on individual development and collective performance. Monitored results against commercial objectives and supported sales strategies.

B2B Sales Team Leadership Performance Monitoring Training Sales Strategy