I've supported customers at United Healthcare by answering coverage, claims, billing, and provider-network questions while resolving issues involving denied claims, billing errors, and ID cards.
At Holiday Inn, I welcomed guests, managed check-ins and check-outs, processed payments, handled reservations, and resolved guest concerns in both English and Spanish.
I've also driven outbound financial-product sales at Cencosud Scotiabank and supported marketing, promotions, social content, and community outreach as an Assistant Manager at Dog Grooming & Dog Grooming Academy USA.
I bring customer service, sales, digital marketing, web tools, and multilingual communication in Spanish, English, and French.
