Open to opportunities

Jon greenberg

@jongreenberg

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Dedicated customer service professional with a passion for hospitality.

United States

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What I'm looking for

I am looking for a role that allows me to grow in hospitality, focusing on customer satisfaction and team collaboration.

I am a dedicated customer service professional with a strong background in hospitality and a commitment to providing exceptional service. My experience includes working as a Front Desk Agent at La Quinta Inn and Suites, where I honed my skills in guest relations, reservations, and property maintenance. I take pride in ensuring that every guest has a pleasant experience, and I am always willing to go the extra mile to meet their needs.

In addition to my role in hospitality, I have worked in various customer-facing positions, including as a cashier at Rite Aid and K-Mart, where I developed strong communication and interpersonal skills. My ability to connect with customers and resolve their issues has been a key factor in my success. I am also a certified dog walker, demonstrating my commitment to caring for others, whether they are two-legged or four-legged!

I hold an Associate's Degree in Human Services from Beacon College and have completed several certifications in hospitality and tourism. I am eager to continue learning and growing in my career, and I am excited about the opportunities that lie ahead.

Experience

Work history, roles, and key accomplishments

Front Desk Agent/Houseman

La Quinta Inn and Suites

Jan 2024 - Present (1 year 5 months)

Checked in guests, created reservations, and managed bookings while communicating effectively over the phone. Handled various forms of payment, sold merchandise at the front desk, and maintained property cleanliness.

Customer Service Payment Processing Communication Merchandise

Seasonal Front Desk Attendant

Sportime Quogue

Jul 2023 - Present (1 year 11 months)

Answered phone calls, booked clinics, lessons, and court times for members. Checked in gym members and managed towel inventory.

Customer Service Member Check In Inventory Management

Dog Walker

Rover.com

Feb 2023 - Present (2 years 4 months)

Regularly walked, fed, and provided comprehensive care for dogs belonging to repeat clients. Ensured the well-being and safety of all animals under care.

Client Management Time Management Communication

Cashier

Rite Aid

Oct 2022 - Present (2 years 8 months)

Processed customer transactions efficiently and answered phone inquiries. Restocked shelves, organized merchandise, and maintained a clean sales floor.

Customer Service Inventory Management

K-

Cashier

K-Mart

Aug 2019 - Present (5 years 10 months)

Provided positive customer service and accurately processed sales on a cash register. Balanced the cash drawer at the start and end of each shift, resolving customer questions and issues.

Customer Service Problem Solving

Education

Degrees, certifications, and relevant coursework

Beacon College

Associate's Degree, Human Services Study

Studied Human Services at Beacon College from 2017 to 2019. The program focused on foundational knowledge and skills in human services.

Franklin Academy

High School Diploma, General Studies

Graduated from Franklin Academy in 2017, earning a High School Diploma.

Macomb Community College

Certificate, Hospitality

Completed the Intro to Hospitality program at Macomb Community College in 2020.

University of Maryland Eastern Shore

Certificate, Hospitality and Tourism

Earned a Certificate for Intro to Hospitality and Tourism from the University of Maryland Eastern Shore in 2020.

Coursera.org

Certification, Learning Strategies

Completed the 'Learning how to Learn' certification through Coursera.org in 2021. This online learning program focused on effective learning strategies.