Alejandro Pacheco
@alejandropacheco
I improve sales, customer, and business operations for global technology organizations.
MexicoWhat I'm looking for
I've supported global technology organizations across sales operations, customer success, channel management, and business operations for 19 years. At Sercomm, I oversee workplace services, logistics, and vendor operations supporting more than 300 employees.
At TechNet, I directed nationwide internet, Wi-Fi, IPTV, and network infrastructure projects for hotel clients, delivering 99% on-time completion. I led engineers, field technicians, vendors, and subcontractors while managing budgets, risks, schedules, and client escalations.
During nearly nine years with HP Inc., Poly, and Plantronics, I progressed through channel sales, sales operations, and Salesforce analyst roles. I improved CRM operations for 2,000+ enterprise customers and automated user deactivation processes, reducing ticket handling time by 90%.
Experience
Work history, roles, and key accomplishments
Business Operations Coordinator
Sercomm
Nov 2025 - Present (10 months)
Oversee daily business operations and workplace services supporting 300+ employees, managing vendors, logistics, and process improvements for manufacturing operations.
Project Manager
TechNet
Feb 2025 - Nov 2025 (9 months)
Directed end-to-end delivery of nationwide internet, Wi-Fi, IPTV, and network infrastructure projects for hotel clients, achieving 99% on-time completion. Led cross-functional teams and managed budgets, schedules, and risk mitigation.
Designed, configured, and deployed Salesforce CRM solutions for global business teams, automating workflows and managing data operations. Automated user deactivation processes, reducing ticket handling time by 90%.
Supported enterprise sales organizations by managing operational processes and maintaining data quality in Salesforce for 2,000+ customers. Developed dashboards and reports to improve pipeline visibility and forecasting.
Managed and expanded strategic relationships with channel partners, developing tailored sales solutions and supporting pipeline development. Generated and supported delivery of projects exceeding $10M in revenue.
Specialized in inside sales, channel ARP, and DaaS initiatives, supporting sales operations and partner engagement.
Customer Service Specialist
Robert's Enterprises
Mar 2015 - Dec 2015 (9 months)
Provided customer service support, handling inquiries and ensuring customer satisfaction.
Compliance Analyst
Sigue Corporation
Jan 2013 - Jan 2015 (2 years)
Analyzed compliance requirements and ensured adherence to regulations and internal policies.
Sales Executive
Motopintura S. de R.L. de C.V.
Jan 2012 - Jan 2013 (1 year)
Executed sales strategies to drive revenue and manage client relationships.
Consular Promoter
Manpower
Jan 2011 - Jan 2012 (1 year)
Promoted consular services and assisted with outreach programs.
Customer Service Representative
Operadora Seta S.A de C.V
Jan 2007 - Jan 2011 (4 years)
Handled customer inquiries and provided support to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma de Baja California
Bachelor of International Business, International Business
Completed a Bachelor of International Business from Universidad Autónoma de Baja California in 2020.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Job categories
Skills
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