Alejandro Chapa
@alejandrochapa
I’m a business operations & systems specialist who builds scalable SOPs and AI-enabled workflows to drive cross-functional efficiency.
MexicoWhat I'm looking for
I’m an operations professional with 10+ years designing scalable systems, standardizing SOPs, and driving cross-functional efficiency across sales, support, and administrative functions. I translate complex, ambiguous processes into clear, repeatable systems that scale.
I manage CRM-driven operations and workflow execution using Salesforce, while improving pipeline hygiene, data accuracy, and documentation integrity across deal stages. I also serve as an operational liaison between Sales, Legal, Finance, and Technical teams to maintain alignment and execution consistency.
I frequently leverage workflow automation and AI-assisted documentation—using tools like Zapier, Notion, ChatGPT, Copilot, and Gemini—to streamline knowledge management and daily operations. Whether consulting or supporting internal teams, I focus on building durable process documentation and integrations that improve speed, accuracy, and onboarding.
Experience
Work history, roles, and key accomplishments
Sales & Product Support Administrator
PlayAGS
Oct 2025 - Present (9 months)
Managed Salesforce CRM workflows across a multi-region portfolio, ensuring data accuracy through opportunity creation to contract execution. Standardized internal SOPs for contract routing, pricing approvals, and order execution while maintaining pipeline hygiene and documentation integrity.
Operations & Systems Consultant
Minor Major Studio / Personal Brand
Aug 2025 - Oct 2025 (2 months)
Designed and implemented scalable operational systems for client onboarding, production, delivery, billing, and internal coordination. Built Notion workspaces and automated data capture workflows, along with standardized SOPs and process documentation.
Administrative Assistant
Falcon4
Nov 2024 - Jan 2025 (2 months)
Managed operational workflows for payroll, inventory, and financial tracking for a multi-site construction company. Built an inventory tracking system, standardized payroll/reporting, and supported audit readiness through reconciliation and documentation.
Inside Sales Representative
Acuantia
Apr 2022 - Sep 2023 (1 year 5 months)
Resolved complex operational issues and client requests by coordinating with cross-functional teams to ensure timely and accurate outcomes. Maintained CRM accuracy, handled supplier quotations and purchase requests, and supported documentation compliance and audit readiness.
Managed high-volume quotation workflows and coordinated cross-functional teams to deliver compliant bids, including government contracts. Reviewed contracts for pricing and operational alignment and optimized internal processes to improve turnaround times for large-scale projects.
Validation Technician
Kelly Services
Jan 2012 - Jan 2014 (2 years)
Supported product rollout processes through structured documentation, testing validation, and issue tracking to ensure release readiness. Documented reproducible issues and supported resolution workflows with cross-functional teams.
Education
Degrees, certifications, and relevant coursework
University of Guadalajara
High School Diploma, Secondary Education
2005 - 2008
Completed a High School Diploma at the University of Guadalajara in Jalisco, Mexico, from 2005 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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