@alejandravillarreal1
Customer Success Manager consulting independently on SaaS and compliance, with enterprise account experience and measurable retention outcomes.
MexicoAt DuPont, I managed strategic B2B accounts generating $1.75M+ in annual revenue across the U.S., Mexico, and Central America. As a Six Sigma Green Belt, I redesigned order-to-delivery workflows, increasing Customer Service Level from 78% to 93%.
I'm currently consulting independently on customer success, operations, and process improvement for remote clients. At Grupo Findep, I reduced escheatment liability by 78% and helped raise client file compliance from 87% to 98%.
Work history, roles, and key accomplishments
Self Employed
May 2026 - Present (6 months)
Deliver end-to-end project management for client initiatives, manage client accounts and communications in English and Spanish, and advise on process improvement and compliance. Support day-to-day remote operations including CRM administration and reporting.
Grupo Findep
Nov 2024 - May 2026 (1 year 6 months)
Owned full project lifecycle for U.S. subsidiary operations, partnering with corporate, IT, and branch teams. Reduced state-mandated escheatment liability by 78% and increased client file compliance rate from 87% to 98%.
Grupo Findep
Feb 2023 - Nov 2024 (1 year 9 months)
Coordinated multi-site branch openings, closures, and relocations for two national subsidiaries, aligning real estate, IT, operations, and finance stakeholders. Delivered all projects on schedule while maintaining service continuity.
Sep 2011 - May 2022 (10 years 8 months)
Managed a strategic B2B portfolio of enterprise accounts generating $1.75M+ USD in combined annual revenue. Increased Customer Service Level from 78% to 93% and led COVID-19 crisis response, protecting $700K USD in sales.
Degrees, certifications, and relevant coursework
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration from Universidad de Valle de México, completed in 2014.
Basics of Supply Chain Management (BSCM), Supply Chain Management
APICS Basics of Supply Chain Management (BSCM) certification.
Six Sigma Green Belt, Six Sigma
Six Sigma Green Belt certification from DuPont.
Software and tools used professionally
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